Director, Quality Systems
Mcdonald'S Of Canada Limited
Toronto, Canada Area
I led the high-performing Quality Assurance team that tirelessly protected the Brand and enabled record level sales, transaction and bottom line growth for McDonald’s Canada’s 1400+ restaurants serving 3 million customers daily. My team had accountability for supplier, distributor and restaurant level quality assurance and food safety, ingredient quality and sensory performance, supplier continuous improvement, and nutrition, regulatory and animal health and welfare management. I was a proud… Show more I led the high-performing Quality Assurance team that tirelessly protected the Brand and enabled record level sales, transaction and bottom line growth for McDonald’s Canada’s 1400+ restaurants serving 3 million customers daily. My team had accountability for supplier, distributor and restaurant level quality assurance and food safety, ingredient quality and sensory performance, supplier continuous improvement, and nutrition, regulatory and animal health and welfare management. I was a proud member of the Canadian Extended Leadership Team. Achievements included:• Consistently improved key supplier and distributor performance in areas such as innovation, quality, sensory, food safety, incidence management and risk reduction• 100% GFSI and McDonald’s private standard compliance• Helped the organization double Canadian QSR coffee market share with 45% improvement in “good coffee scores” since 2005• Led the team that created and implemented high profile sourcing evolution strategies to build customer Trust such as: Canadian cage-free egg laying hen and “Chicken raised without antibiotics important to human medicine” • Built transparency and improved perception by +14% as Supply Chain/Sourcing lead for innovative digital transparency platform “Our Food. Your Questions.” • Built important relationships with industry and retail leaders and influenced improvement in industry animal health and welfare standards• Led high-performing issue and crisis management teams• Created an issue preventing restaurant level food safety/health inspection approach and developed global best-practice metrics to measure and communicate performance• Led Canadian Food Safety team and was key member of the McDonald’s Global team (responsible for food safety policy and direction for the global system (35,000 restaurants with 2 million employees serving 68 million people daily))• Foodservice industry representative on the Federal government Agri-Subcommittee on Food Safety (ASFS) Show less
