Rob Richards Email & Phone Number

Liverpool, England, United Kingdom

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and.

Manchester, United Kingdom

• A fast-paced role with accountability for delivery of the first and second Smart Energy Code (SEC) system release for the national smart metering programme. Leader of large project teams in a matrix system. Required to.
• Directed the first SEC System Release on time with all objectives brought in £multi-million under budget.
• Provided critical protection from alert storms and safeguarding Smart DCC’s national smart metering infrastructure during COVID-19, with early delivery of the second SEC release.
• Shaped migration of +100m security certificates and responsibility for procuring test automation with a £multi-million cost benefit.
• Key role in forming DCC's in-life change function by building a team and processes that have enabled multiple industry driven changes.
• Seamlessly delivered on all time, cost, regulatory and quality targets while federating a complex stakeholder and supplier network that includes major industry names.

UK

• At the forefront of several project workstreams within the £multi-million Technical Operations Centre Programme that brought new technical monitoring solutions, service designs and operational processes to the.
• Worked with Service Providers to introduce monitoring/alerting functionality used by Smart DCC and customers to improve service availability.
• Contributed to the set up of the UK Smart Metering Technical Operations Centre.
• Generated substantial forecasted cost savings by designing an operating model for early life support, security and release-proving processes.
• Involved in the launch of the Design & Test Authority function.
• Led a project team involved in system and solution design, integration, testing, governance, regulation, security and project management.

Chester, United Kingdom

• Set up and established a provider of change, programme/project delivery, business analysis, consultancy and project turnaround services. Engaged with senior stakeholders of businesses operating across energy, IT.
• Transformed an underperforming franchise operation for a fire and security company, notably developing the franchisee induction process and enhancing job management software solution.
• Agile delivery of business benefits at an IT company (clients include HP), including improved key client service on contracts and cost savings via CRM usage and automated reporting.
• Radically improved cash flow on £multi-million programme for an IT company, developing an automated invoicing system.
• Addressed a high number of customer complaints and a problematic defective goods refund rate for a garden product supplier; led development of a software-based complaints solution.
• Spearheaded expansion of the retail showroom of a garden centre business, increasing merchandising capacity by 20%, while reducing losses and waste.

Chester, United Kingdom

My role was to activity engage with SMEs looking to grow and help them identify the most appropriate support to unlock the businesses growth potential.The Growth Hub provides impartial, clear and expert support to new and growing businesses through locally sourced solutions and utilising the region's business assets.By understanding the needs of local.

United Kingdom

• Onboarded to oversee all operational functions, while leading a team of +50. Led multiple business critical projects. Worked directly on client engagements, building strong relationships with key customers.
• Key driving force behind the successful scaling of the business, including securing government funding and project managing the relocation of the HQ to larger premises.
• Increased revenue by 250% in 2 years, whilst maintaining 15% net profit, by implementing robust strategic and operational procedures, and agile project delivery techniques.
• Strengthened the competitive edge of the business by securing Investors in People Gold Accreditation and Achilles UVDB (B1) certification (utility industry supplier pre-qualification).

Llandudno, United Kingdom

I taught Business Studies, ICT and Enterprise lessons to Key Stage 5 (sixth form) and increased the A level pass rate from 30% to 68% within 2 years before being promoted to Assistant Director of Learning. I also introduced an Enterprise 'Dragons Den' scheme and was heavily involved in delivering the Welsh Baccalaureate for the first time at the school.

Various

I led and performance managed a team of staff across multiple stores in South Wales and motivated, trained and developed focused and committed teams to ensure consistent achievement of targets.

Pembrokeshire

Area management for a total of 60+ staff across 4 stores in South Wales with a combined annual turnover of circa £20m. I was fully responsible for store operations, budgets, HR, staff management and development, health & safety, logistics and supply chain. I successfully reduced inventory loss from 7% to 2% through the development and implementation of an.

Bachelor Of Arts (Ba) With Honours, Retail Management (Business Management)

Pgce In Secondary Education (Business Studies), Business Studies

Education record

Education record