Rob Scott Email & Phone Number

Philadelphia, Pennsylvania, United States

Responsible for the daily operational function of Almanac Cocktail Bar in Old City Philadelphia.

Philadelphia, Pennsylvania, United States

• Part-time bartending & prep at the Ranstead Room in Philadelphia.

Haddonfield, New Jersey, United States

• Updated menu for rotating seasonal cocktail menu.
• Updated and standardized new cocktail specs
• Worked to establish efficiency increases as well as improving overall guest experiences.

Haddonfield, New Jersey, United States

• Full-time bartending and all associated tasks.

Cherry Hill, New Jersey, United States

• Full-time bartending in a high-volume restaurant environment.
• Assist in cocktail creation and menu curation alongside bar manager.

Philadelphia, Pennsylvania, United States

• Worked full-time in a mid-high volume environment solo, with minimal support.
• Helped to bring up the quality of the cocktails core to the program,
• Provided training and education to other bartenders to help raise the quality of service.

Philadelphia, Pennsylvania, United States

• Revamped & revitalized signature cocktail menu and introduced rotating seasonal cocktail menu.
• Standardized recipes and created a standard cocktail recipes reference book for Queen & Rook.
• Expanded and improved upon beer program offerings.
• Improved bar operational efficiencies, reduced overall pour costs, and raised standard of production of beverages.
• Rolled out inventory tracking program utilizing BevSpot.
• Assisted in training/educating new hire bartenders & educating other staff on beverage program/offerings in order to improve the overall customer experience.

Philadelphia, Pennsylvania, United States

• Bartended 2-3 nights per week as sole bartender & without additional barback support.
• Primarily service well servicing ~75-80 seat establishment as well as 6 bar seats in restaurant/cafe environment.
• Helped in development of signature cocktails for restaurant with bar manager.

Moorestown, NJ

• Managing contract call center of 22- 32 employees for billing & collections for New Jersey MVC Surcharges.
• Responsible for maintaining contractual Service Level Agreement, administration of staff incentive programs, corporate compliance reporting, quality audit reporting, and other performance based metric reporting.
• Providing mentoring and training to leads as well as frontline employees.
• Interviewing and hiring potential candidates, as well as assuring smooth transition from training to call center floor.

Moorestown, NJ

• Manage training department for Moorestown, NJ branch with occasional travel to other Navient locations for one-off trainings.
• Manage an average of 12-15 people per new hire sessions.
• Providing continuing education and one-on-one training with 30/90-day feedback meetings for operations management.
• Developed suite of training tools, games, and hands-on-learning techniques as well as updating and modernizing training materials for assigned line of business.

Moorestown, NJ

• Collected on caseload for collections for NJ Division of Taxation for back tax collection.
• Consistently exceeded monthly collections goal.
• Assigned to “DPC” project in April 2013 in order to improved internal controls of payment plans and to help obtain additional collections work from New Jersey.

Glassboro, NJ

• Consulted for local start-up company to provide marketing plan, recommending operational strategies, and providing projected financials based on data from founders.

Bachelor Of Science (B.S.), Entrepreneurial And Small Business Operations

Associate’S Of Science (A.S.), Business Administration And Management, General