Rob Shelton, Acxm® Email & Phone Number

As a seasoned leader in sales and an Accredited Customer Experience Master®, my career has been defined by a steadfast commitment to transforming how businesses understand and respond to their customers. Central to my role has been the initiative to harness real-time customer feedback, turning it into actionable insights that drive business growth and success.With nearly two decades of rich experience across various industries, my journey underscores the effectiveness of customer-centric strategies. In roles leading global sales, partnerships, and initiatives, I've engaged with diverse markets, implementing solutions that underpin informed decision-making and strategy formulation. These efforts have consistently proven that insightful customer feedback is the cornerstone of building long-term relationships and fostering business growth. My approach doesn't just adapt to market changes; it anticipates and shapes them, ensuring businesses are always a step ahead.The importance of exceptional service and its impact on business success has been a constant revelation throughout my career.My entrepreneurial ventures have further enriched my experience, delving into the intricacies of business and sales strategy with a focus on customer-oriented selling. This has honed my skills in understanding and addressing customer needs, allowing me to develop solutions that not only meet but surpass expectations.At the core of my philosophy is a customer-first mindset, underpinned by data-driven decision-making and a constant pursuit of innovative ways to enhance customer experiences. This journey has been immensely rewarding, and I am enthusiastic about connecting with like-minded professionals who share a passion for shaping the world of customer experience. Together, let's pioneer the future of customer engagement!

Listed skills include Salesforce.Com, New Business Development, Business Development, Management, and 36 others.

• 

  Enterprise Sales Manager

  Smoke Customer Intelligence

  Jan 2023 - Present

  Eyerys is a Gartner-recognised, award-winning, multi-channel, Voice of the Customer enterprise feedback management system that allows companies to get real-time feedback from their customers and employees. This information is used to take immediate action on poor/negative feedback (escalations) and overlay the information with secondary business data to give greater insights into how customer experience should be improved/changed to achieve better business results.Our solution backed by our dynamic team of CX experts ensures you have the ultimate Customer Feedback solution that delivers real-time insights. Eyerys gives our customers their customer insights real-time to confidently navigate their way to achieving customer experience success.