An experienced IT Service Analyst with substantial knowledge in the financial services sector, maintaining a large range of functions for business-critical applications from achieving support KPIs to risk and compliance governance as well as cost monitoring and right sizing infrastructure needs. I have experience in Cyber governance and security patching and monitoring. I am an experienced scrum master with confidence in my ability to guide and facilitate meetings to ensure optimal outcomes. I have a good knowledge of IT change management and change control.I have a strong level of customer service and am very comfortable working with internal IT and business stakeholders, external vendors, and customers.I enjoy working in a team environment as well as autonomously and I have zest for solving complex problems that challenge me to provide simple cost-effective solutions.