Robert O'Reilly Email & Phone Number

Sydney, New South Wales, Australia

Reporting to the Advice Technology Platform Owner and supporting a team of up to 30 members across Australia. This role included providing a range of support across multiple Advice IT applications such as KPI reporting, system application support, test management, change control, continuous process improvement and application governance, cyber and compliance.

Sydney, New South Wales, Australia

• Responsible for the management of day-to-day activities in the capacity of 2nd in charge. • Consistently reviewed process and procedure and implementing continuous improvements. • Investigate and resolve customer queries and complaints in a respectful and timely manner • Liaised with clients regarding a range of technical issues found across multiple supported applications. • Responsible for the delivery of inductions and ongoing training of new employees. • Liaising with internal stakeholders regarding issue resolution and providing reporting on problem and incident statistics to other business units. Key Achievements • Reduced KPIs across the board and improve client sentiment. • Responsible for creating a new induction guide reducing on boarding time and cost.

Bachelor Of Education - Bed, Health And Physical Education/Fitness

Education record