Key knowledge resource, product owner, vendor relationship manager, strategy and operational liaison for casino gaming systems.

• Oversight of the planning, designing, testing, implementation, and 24/7 support of 51 applications across an 11 site enterprise with 1,000+ end users.• Focus on transformational strategies within technical roadmapping.• Report on service delivery to leadership and demonstrate measurables in relation to team initiatives.• Management of a support strike team with daily efforts, projects, and production issues in a 24/7 environment.• Prioritization of team initiatives and workload based on inter-departmental business customer needs.• Conduct frequent service reviews with business customers to address needs, performance issues, understand future needs, and ensure goal alignment.• Assist IT project steering committees by providing technical expertise and recommendations.• Manage vendors to ensure continuous product improvement and risk mitigation.• Function as liaison between IT, end users, executives, business owners, subject matter experts, vendors, etc.• Ensure support is in adherence with company policy, compliance, and regulatory standards.• Determine business requirements, advise options, and prioritize accordingly.• Identify business process efficiency opportunities. • Motivate, coach, and develop IT support staff.Product Knowledge• IGT Advantage (Advantage Monitor, CTA, Drop Utility, FJP, IVS-EZPay, Machine Accounting, Mobile Host, Mobile Responder, Patron Management, Table Manager)• Everi Atrient PKMS• Everi Compliance• Bravo Poker• Casino Insight/I24• Global Payments multi-function kiosk• JCM Intelligent Cash Can• SmartReg• Triton Connect• VIP Lightspeed

• Maintenance, troubleshooting, installation, configuration, training, documentation, and ongoing support of CNE IT gaming applications.• Own primary application support and SME of 6 applications.• Provide SQL administration in production and test environments.• Produce technical documentation for future and existing applications.

• Collaborate with the Strategic Marketing team, and other internal stakeholders to elicit, analyze, specify, and validate the business needs of the marketing department.• Communicate with management to identify and develop the business reporting needs of the company.• Build SQL queries to provide information for strategy development, strategic performance measurements and marketing analytics.• Distribute weekly and monthly reports to managers and executives.

• Provide 24/7 casino revenue system support to the business by troubleshooting system issues and working directly with the end user/vendor towards a resolution.• Execute system configuration in accordance with company policies and business processes.• Assist with project management, system testing, system documentation, system reporting, business requirements, and end user training of business systems.