Rob Trimarco Email & Phone Number

New York, Ny, Us

Production Support Engineer

One of the founders and creators of Pantheon Press - a game design company catering to tabletop RPG players.

Zurich, Ch

• Provide high level technology support to multiple business units to ensure the uninterrupted flow of trade communication. Analyze log output and network traffic for complex troubleshooting of time sensitive trade issues.• Support multiple Windows and UNIX applications for trading and FIX connectivity • Monitor FIX sessions, exchange connections, and client connection for discrepancies or interruptions in the flow of data

New York, Ny, Us

Support multiple business trading units and technology groups resolving highly critical and time sensitive problems using multiple programs and log analysis.Troubleshoot electronic connections for external clients relating to executions and orders in a trading environment. Communicate with multiple exchanges and broker desks to analyze systemic output. Examine UNIX logs for discrepancies in protocol to identify problem areas, bugs, speed problems, capacity, and behaviors with order acknowledgements, error reports, and network performance.Deploy updates and fixes to both proprietary and third party trading and infrastructure applications.Interface with development teams, system administrators, and business analysts to coordinate new initiatives.

New York, Ny, Us

Analyze data flow and protocol behavior to ensure proper functionality throughout the life of a clients order. Track trends and prepare reports and analysis for management review.Liaise with internal trade and sales desks, exchanges, technical support and external clients to ensure efficient solutions to both technical and trade related problems.Maintain lines of communication between the development teams and external/internal clients to ensure proper implementation of application changes.Create new and update existing documentation to train groups and maintain consistency and accuracy relating to all job functions and processes between team members and other departments.

• Conducted needs assessment and Quality Assurance testing to ensure the proper implementation of electronic trading connections• Work with multiple ECN’s, market makers, clearing firms, and client trading desks to solve trade issues, data integrity questions, and to provide trading support throughout the day.• Interface with developers to improve functionality within the Instinet FIX engine.• Work extensively with networking and firewall groups to ensure proper connectivity• Work with traders and clients in matters of routing orders to multiple exchange destinations to status and research order flow.

New York, New York, Us

Supported desktop trading, research, and market data applications for both Equities and Fixed Income departments by coordinating software, hardware, and network technicians for department-wide rollouts. Wrote documentation for all program functionalities and provided training sessions for multiple market data and trading applications for new program and significant program updates.Worked with 3rd party vendors and developers to provide proper support, training, and distribution of software.Participated in weekend personnel and equipment moves from building to building. Ensured all equipment functioned and new configurations performed up to standards.

Supported multiple market data feeds for entire client base. Ensured daily data was flowing properly and with no errors. Worked with multiple data vendors and with specific data feeds. Liaised with customer trading desks and research departments to rectify issues and problems encountered with them.Created and maintained Excel templates and macros for internal use and firm-wide distribution at client sites.Visited client sites frequently for on-site training, installations, troubleshooting, user feedback meetings, and other support related activities.Worked with Network Administrators in firm-wide product rollouts.