Robert Wampler Email & Phone Number

Phoenix, Az, Us

Irving, Texas, United States

- Designed and produced reoccurring risk reports that drove the risk analytics and risk project delivery for an application development organization of 800 + employees resulting in increased project completion.-Led seven risk officers in the completion of Management Control Assessment (MCA) and issue management deliverables resulting in a 2% increase in organization control effectiveness, adoption of over 50 new monitoring tools, and an over 70% decrease in overdue issue management updates.- Co-produced the Annual Risk Assessment (ARA) and Quarterly Risk Assessment’s (QRA) for Citi technology senior management and risk partners enabling risk inventory awareness for the organization- Streamlined cross communication between issue management, MCA, and risk team by acting as a liaison between teams and creating reporting that allowed for increased team cohesion and productivity

- Creates a vibrant, inclusive community that meets the needs of over 50 residents while helping them develop as individuals- Coordinates and leads growth/educational based events and bulletin boards that are catered to the specific needs and wants of a diverse community- Responds to a large variety of incidents ranging from student misconduct to support of students personal and social issues- Coordinates with other Resident Assistant and Resident Hall Directors in order to better serve not only the Residence Hall but the community as a whole

Flagstaff, Arizona, United States

- Answers the phone and answers general questions at the front desk from residents and guests- Logs and disperses packages through StarRez as needed to residents- Checks out temporary keys to residents when they are locked out and requests re-coded keys when residents lose their keys- Checks out equipment to residents from the Area Desk- Completes all required logs at the front desk- Maintains confidentiality of student information in accordance with HIPAA and FERPA policies- Provides excellent customer service while working with residents, parents, and housing staff

- Managed over 50 cyber threat cases a month and took down hundreds of malicious domains, email addresses, credential theft sites, and impersonations leading to the preservation of Citi’s brand- Analyzed potential email threats submitted to Citi’s *SUBMIT Phishing email security program by using advanced analytical tools such as Cofense Triage- Maintained relationships with third-party vendors such as PhishLabs, BlueVoyant, ProofPoint, and Cofense and developed a vendor capability presentation for Citi Intelligence Center and Cyber groups- Analyzed and documented Cofense, Proofpoint, and PhishLabs Application Programming Interfaces to facilitate business plan development streamlining the data collection and portrayal of key Brand Protect report metrics- Published article regarding the identification of email spoofing reaching over 1000 Citi technology professionals

Tucson, Arizona Area

-Two Time Winner - Welcome-Offer-Help-Win (WOW!) Customer Service Award -Awarded highly competitive $2,500 scholarship due to professional and academic excellence-Developed and provided ongoing training of new employees, contributing to rapid employee engagement and standards excellence-Directly contributed to highly awarded store through providing excellent customer service that catered to each individuals’ specific needs