Rob Whiteside Email & Phone Number

Peterborough, Ontario, Canada

After some rebranding, Redefined Solutions was created to merge services we offer under one brand as we move to expand globally. These services include but are not limited to network infrastructure, structured cabling, audio-visual and security integration. We're able to service customers across North America with resources located across Canada and the.

Peterborough, Ontario, Canada

Run a managed IT Service Provider with a strong focus on connectivity and infrastructure projects. We can service customers across Canada with extensive knowledge in many areas including cloud platforms, hosted VoIP, SD-WAN, and data center services. We're also able to find connectivity options for your business including Dedicated Internet Access and.

Peterborough, Ontario, Canada

Boutique commercial security integrator that services Peterborough and the surrounding area with installing and servicing access control, intercoms, security cameras, and alarm systems. We're proud Brivo, Eagle Eye Networks, and Stratis IOT installation partners!

• Provide support to a large number of office, warehouse and remote employees with software, hardware, and network issues either in person or remotely using SCCM Remote Control or Bomgar along with periodically providing.
• Monitor and log new incidents in Remedy that require attention including escalating incidents as required
• Handle ticket escalations to provide hands-on support when required
• Coordinate with third-party vendors to manage VoIP and network infrastructure including wireless, routers & switches
• Participated in planning and rolling out projects including network infrastructure refreshes VoIP migration with limited maintenance windows
• Respond to critical issues and alarms as part of an on-call rotation and work outside of normal business hours as required

Ottawa, Canada Area

• Worked with new managed server vendor to provide recommendations and ensure required hardware matched needs of client and website
• Resolved issues on legacy web server before migration, including low memory due to SQL configuration issues
• Created migration plan for website to ensure all departments could complete required tasks on new server, including database and content management systems tasks
• Coordinated and executed test migration of website between multiple departments to ensure smooth transition
• Provided instructions to team members/vendor to ensure migration was done quickly and had website live on new server in less than 30 minutes, including DNS propagation and data migration
• Interfaced with vendor to ensure proper backup scheduling and monitoring of services including IIS and Microsoft SQL Server

Ottawa, Canada Area

• Provided support to managed clients with workstation and server issues
• Entered all calls and tasks into Autotask
• Resolved connectivity issues including VPN and server issues involving Windows Server, Active Directory, Exchange, Microsoft SQL, Hyper-V, SCCM, MySQL, and Blackberry Enterprise Server as well as hardware related issues
• Configured and supported clustered Exchange and SQL server environments
• Assisted with provisioning and migrating clients to Google Apps for Business from Microsoft Exchange environments including configuration of mobile devices
• Troubleshot business applications including InfoHR, AccPac & Pivotal