Rob Whiteside Email & Phone Number

Peterborough, Ontario, Canada

After some rebranding, Redefined Solutions was created to merge services we offer under one brand as we move to expand globally. These services include but are not limited to network infrastructure, structured cabling, audio-visual and security integration. We're able to service customers across North America with resources located across Canada and the United States, along with the ability to travel internationally.

Peterborough, Ontario, Canada

Run a managed IT Service Provider with a strong focus on connectivity and infrastructure projects. We can service customers across Canada with extensive knowledge in many areas including cloud platforms, hosted VoIP, SD-WAN, and data center services. We're also able to find connectivity options for your business including Dedicated Internet Access and Ethernet Transport.

Peterborough, Ontario, Canada

Boutique commercial security integrator that services Peterborough and the surrounding area with installing and servicing access control, intercoms, security cameras, and alarm systems. We're proud Brivo, Eagle Eye Networks, and Stratis IOT installation partners!

• Provide support to a large number of office, warehouse and remote employees with software, hardware, and network issues either in person or remotely using SCCM Remote Control or Bomgar along with periodically providing vacation coverage to other locations across Canada• Monitor and log new incidents in Remedy that require attention including escalating incidents as required• Handle ticket escalations to provide hands-on support when required• Coordinate with third-party vendors to manage VoIP and network infrastructure including wireless, routers & switches• Participated in planning and rolling out projects including network infrastructure refreshes VoIP migration with limited maintenance windows• Respond to critical issues and alarms as part of an on-call rotation and work outside of normal business hours as required• Provide recommendations and status updates to management staff• Coordinate and schedule contractor services • Maintain asset inventory and replace as needed including desktop, notebooks, and network equipment along with being responsible for stock of spare equipment including hot spares• Revised imaging process by using MDT/SCCM allowing machines to be imaged without user interaction and reducing time to deploy new desktop/notebook computers• Utilizing USMT for migration of user data during refreshes and reimaging of computers including migrating program data & user files from non-Microsoft applications and excluding any files types as required• Monitor anti-virus and patch compliance for all desktops and notebooks• Utilize scripting to automate administration and end-user tasks including SCCM and Active Directory management with PowerShell, VBS or AutoIT

Ottawa, Canada Area

• Worked with new managed server vendor to provide recommendations and ensure required hardware matched needs of client and website• Resolved issues on legacy web server before migration, including low memory due to SQL configuration issues• Created migration plan for website to ensure all departments could complete required tasks on new server, including database and content management systems tasks• Coordinated and executed test migration of website between multiple departments to ensure smooth transition• Provided instructions to team members/vendor to ensure migration was done quickly and had website live on new server in less than 30 minutes, including DNS propagation and data migration• Interfaced with vendor to ensure proper backup scheduling and monitoring of services including IIS and Microsoft SQL Server• Implemented third-party mail relay service to send out mass emails to prevent load on internal mail serverand resolve issues with internal mail server being blacklisted from large email quantities• Created documentation of web server configuration along with a disaster recovery plan to deal with any software, hardware or vendor issues

Ottawa, Canada Area

• Provided support to managed clients with workstation and server issues• Entered all calls and tasks into Autotask• Resolved connectivity issues including VPN and server issues involving Windows Server, Active Directory, Exchange, Microsoft SQL, Hyper-V, SCCM, MySQL, and Blackberry Enterprise Server as well as hardware related issues• Configured and supported clustered Exchange and SQL server environments• Assisted with provisioning and migrating clients to Google Apps for Business from Microsoft Exchange environments including configuration of mobile devices• Troubleshot business applications including InfoHR, AccPac & Pivotal• Monitored client server’s as well internal servers for software/hardware issues and responding to any issues• Deployed servers as required including configuring before deployment, migration processes and providing post migration support• Implemented use of VMware vSphere with clients to reduce physical requirements for servers, including migrating existing physical servers to virtual servers• Provided support to existing Hyper-V/Citrix XenServer installations • Provided support with hosted PBX Voice over IP services with making account changes and resolving connectivity issues including troubleshooting SIP signaling and reviewing call traces• Handled data center activities including after hour upgrades, hardware replacement and working with colleagues to resolve any issues including hardware and network issues • Administration of Linux servers running Ubuntu & CentOS including patching, software updates, and backups• Deployed disaster recovery site in new data center used for failover from primary data center• Responded to after hour monitoring alerts for customer and company owned servers and hardware• Worked closely with hardware, software and ISP/data center vendors to resolve issues within expected time frames• Provided training to junior technicians