Rob Wight Email & Phone Number

- Responsible for vetting possible customer solutions- new product testing- software compatibility testing and vetting

Escalation point for technical issuesScheduling of TELUS and subcontractor resources to fulfill customer requirementsProviding recommendations for new or existing processesInvolved in testing of new products and software revisionsSupport resource for both technicians and other team members (sales, project managers, project coordinators, parts administrator)Provide internal training to new technicians

Assigned work orders to Field Service Technicians for the provision of Q.A., installation and warranty repair services.Maintained Field Service Technician's daily schedulesCreated and implemented new procedures to be used during day to day activityAssisted Field Service Technicians with the resolve and escalation of customer technical/Satisfaction service issues

testing of new equipment before shipment to customer sites.On-site Installation and training of videoconferencing equipment and peripheralsTroubleshooting with customers using various diagnostic tools.Dealing with local Telephone companies to troubleshoot network problems.

Assembled and loaded software onto custom computersInstalled cable harnesses and equipment into racksTested equipment once racks were assembled and repair faults found