EXPERIENCE: -Working with people in conflict. - Working with diversity issues. - Coaching, mentoring, or supervising. -Established skills to maintain good will and create cooperation within a working environment.-Excellent organizational and interpersonal skills.-I have worked all positions in the home improvement industry showing that I am flexible.-Direct interaction with individuals in an education, work, and/or volunteer environment. - Maintain a professional attitude when dealing with customer complaints while possessing and implementing problem solving skills. - Responsible for educating and instructing home owners about various renovations. -Experience dealing with people in crisis as well as conflict situations. As a manager, I have shown tact when dealing with employees that require reprimand. I have assisted in mediations that involve employee conflicts. I have given guidance to those who have personal problems that have not been work related. I also have experience dealing with shoplifters and security procedures. I have diffused dissatisfied customers by offering alternative solutions while using appropriate intercommunication skills. I also have had experience in responding to medical situations. I have shown that I possess the ability to motivate and influence people. I have had to motivate staff to increase work ethic and encourage positive attitudes. In doing so, I must lead by example and show excellent work ethic myself. I believe that I am seen as being fair while maintaining consistency and following policies. I have demonstrated the ability to communicate effectively both orally as well as written.