Robyn Bailey

Robyn Bailey Email and Phone Number

Customer & Stakeholder Engagement / Process & Scaling Disciplines / Business Transformation / Strategy & Planning @ KinCare
australia
Robyn Bailey's Location
Brisbane City, Queensland, Australia, Australia
Robyn Bailey's Contact Details

Robyn Bailey personal email

n/a
About Robyn Bailey

I am a motivated and results driven professional who has served as a member of teams across multiple disciplines including home care, operations, customer relationship management, program management, process, strategy, transformation and security. I am recognised as customer focussed, proactive and collaborative.

Robyn Bailey's Current Company Details
KinCare

Kincare

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Customer & Stakeholder Engagement / Process & Scaling Disciplines / Business Transformation / Strategy & Planning
australia
Website:
kincare.com.au
Employees:
502
Robyn Bailey Work Experience Details
  • Kincare
    Home Care Worker
    Kincare Aug 2024 - Present
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  • Lab3
    General Manager Professional Services
    Lab3 Jun 2023 - May 2024
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  • Telstra
    Delivery Principle, Design & Construction
    Telstra Sep 2022 - Apr 2023
    Accountable for on time, high quality delivery of customer services & programs. Remit included contract management, data centre delivery, internal design and internal construction.
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  • Telstra
    Program Management Principal Lead
    Telstra May 2022 - Aug 2022
    Brisbane, Queensland, Australia
    Accountable for delivery of major projects to a high quality, on time and within budget.
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  • Nbn™ Australia
    Executive General Manager Service Experience
    Nbn™ Australia Aug 2020 - Sep 2021
    Brisbane, Queensland, Australia
    Accountable for designing and delivering the enterprise strategies, targets and programs required to uplift customer experience.
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  • Nbn™ Australia
    Executive General Manager Customer & Demand Management
    Nbn™ Australia Oct 2019 - Jul 2020
    Melbourne, Victoria, Australia
    Accountable for on-time and quality delivery of customer requested fibre builds across multiple on-demand programs.
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  • Nbn™ Australia
    Executive General Manager Security Governance Projects & Performance
    Nbn™ Australia Mar 2019 - Sep 2019
    Melbourne, Victoria, Australia
    Career development plan six-month secondment.
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  • Nbn™ Australia
    Executive General Manager Transformation & Portfolio Management
    Nbn™ Australia Feb 2017 - Feb 2019
    Melbourne, Victoria, Australia
    Accountable for defining and implementing strategy, portfolio reporting, data analytics, process excellence and business transformation for the construction arm of the business.
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  • Nbn™ Australia
    General Manager Customer Service Management
    Nbn™ Australia Feb 2014 - Feb 2017
    Melbourne, Victoria, Australia
    Accountable for leading the operational interface with Retail Service Providers and accelerating success by being trusted partner and advocate for nbn operations.
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  • Nbn Co Limited
    National Manager Mdu Engagement
    Nbn Co Limited Feb 2013 - Feb 2014
    Melbourne, Victoria, Australia
    Drove the establishment of new policies and processes for Multi Dwelling Unit (MDU) engagement, from concept phase through to operational, utilising powers and immunities available under Schedule 3 of the Telecommunications Act.
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  • Nbn™ Australia
    Project Manager Engagement Planning
    Nbn™ Australia Apr 2012 - Jan 2013
    Melbourne, Victoria, Australia
    Managed the development of strategies, processes and IT capability required for the implementation of the Engagement Program, new concepts which have previously never been considered or attempted at scale.
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  • Nbn™ Australia
    Project Manager New Developments
    Nbn™ Australia Mar 2011 - Mar 2012
    Melbourne, Victoria, Australia
    Managed the build and integration of nbn’s first Greenfields sites, including infrastructure into flood damaged Grantham to support residents with returning to the area.
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  • Optus
    Portfolio Manager
    Optus 2009 - 2011
    Melbourne, Victoria, Australia
    Management of the Customer Projects team in Optus Business Projects Southern. Accountable for successful delivery of customer projects (Voice and Data, Managed Services)
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  • Optus
    Senior Project Manager
    Optus 2007 - 2009
    Melbourne, Victoria, Australia
    Successfully managed multiple projects for the Toll Program (voice and data, managed services).
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  • Optus
    Customer Delivery Manager
    Optus 2006 - 2007
    Melbourne, Victoria, Australia
    Responsible for the delivery of all contracted telecommunications and ICT services managed by Optus and Alphawest for my account.
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  • Telstra
    Business Manager
    Telstra 2003 - 2005
    Melbourne, Victoria, Australia
    Managed customer and stakeholder relationships which contributed to an increase business opportunities
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  • Telstra
    Process & Project Analyst
    Telstra 2001 - 2003
    Melbourne, Victoria, Australia
    Managed the implementation of new products and services into the Front of House (customer facing) environment
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  • Telstra
    Event & Risk Management Specialist
    Telstra 2000 - 2001
    Melbourne, Victoria, Australia
    Managed the Business Continuity and Disaster Recovery framework for the Infrastructure Services arm of the business.
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  • Telstra
    Process Officer
    Telstra 1997 - 2000
    Melbourne, Victoria, Australia
    Managed process and design implementation for new or changed products and systems
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  • Telstra
    Provisioning Consultant
    Telstra 1994 - 1997
    Melbourne, Victoria, Australia
    Provisioning and customer engagement for voice and data services
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Frequently Asked Questions about Robyn Bailey

What company does Robyn Bailey work for?

Robyn Bailey works for Kincare

What is Robyn Bailey's role at the current company?

Robyn Bailey's current role is Customer & Stakeholder Engagement / Process & Scaling Disciplines / Business Transformation / Strategy & Planning.

What is Robyn Bailey's email address?

Robyn Bailey's email address is ro****@****.com.au

Who are Robyn Bailey's colleagues?

Robyn Bailey's colleagues are Lesley Muscat, Anja Macvicar, Kassandra Mansell, Chiemi Suzuki, Rio Kuharski, Kieran Eaton, Shirley Ayton.

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