Possess exceptional ability to build productiverelationships, resolve complex issues and win customerloyalty.Demonstrate outstanding problem solving and activelistening skills- able to diffuse difficult situations with tact andease.Manage a high-volume workload, and effectively multi taskwithin a deadline driven environment.Plan and promote all vendor related, and internal specialeventsProvide support to outside sales team; prepare promotionalmaterial, display boards, or sharing product knowledge withdealersExplore opportunities for opening new accounts.Maintain and service existing accounts.Highlightsacknowledged for unwavering commitment providing exceptional customer service.participate in various home shows, expos, and buying shows, in the region to be a pointof contact for prospective customers.attend various seminars to improve product knowledge on new and existing products.supply branch manager with weekly sales reports on market trends in my sales territory.outside sales rep for our Newfoundland territory.provide training in the form of seminars or presentations on our products to ourvendors.create promotional print needed for displays, and office use.representative for our branch to contribute to the company monthly newsletter.

I decided to tap into my thirst to be creative. I love the idea of taking old things and giving them new life. I have started a small business of re-purposing old things such such as window panes, wood furniture, and wood signs. You can follow what I am up to and where I will be on facebook page for dejavu!www.facebook.com/dejavudecorbyrobyn

Responsible for: customer service; ordering, maintainingstock; managing relationship with vendors and suppliers;marketing and merchandising; promotional activities; and,business growth and development.Plan and coordinate all special events.Active in creating website designHighlightswebsite developmentformulated and implemented the business plan which included the followingcomponents: Secured financing, research target market and industry, and productgrowth; and,developing long term goals of expansion and sales.

Responsible for: addressing Aliant mobility customers’ needs,as well as communicating with Aliant Mobility Dealersthroughout Atlantic Canada; virtual sales; and, technicalproblem solving.Highlightscompleted over 36 professional courses, specializing in Marketing, Human Resources,and Customer Service;proven Track record of providing swift resolution to customer complaints;reached and exceeded all work standards;maintained quality control, and constantly seeking new ways to improve customerservice;awarded numerous customer service awards; and,recognized as one of the top sales personalities.

Responsible for: managing four retail stores; scheduling andcoordiantion of employees; payroll; managing store budgets andsales; managing inventory; general Human Resource duties –hiring and training of employees;coaching staff on customerservice skills; managing relationships with vendors andsuppliers; and, managing and coordinating store marketing andpromotional activities.Highlightsachieved the highest sales among the regional locations;increased revenues for the 2005 summer season;supervised the set up of a new seasonal store location.

Responsible for: Retail Management of the tax and duty freeboutiques on various cruise ships; promotions andadvertisements for Boutiques through the Vessels; seminarsand lectures for guests and passengers; concession budgetsand targets; general Human Resource duties – hiring, training,and evaluating of employees; and, address customer concernsthrough proactive problem solving, and strong customerservice.Highlightsstreamlined policies and procedures to improve inventory management;consistently reached and exceeded sales objectives;implemented cross-product promotional tactics; and,improved overall communication infrastructureplan and coordinate all special events, and at times act as a liaison with otherdepartments to maximize success of events.