- Effectively communicated via phone and email with registry agents, debtors, tow contractors, lien holders and police officers, including performing collection activities- Processed accounts receivable payments from clients and ensured timely dispersement of accounts payable to tow contractors based on supplier invoices- Independently determined who was responsible for towing and storage debts by interpreting legislation, searching on databases such as ROADs or AHC and critically reading documentation such as police reports, bills of sale and statutory declarations- Accessed and utilized multiple systems such as ROADs, AHC, INFOPAC, WinCollect, etc. to find, edit and enter large amounts of data- Performed large volumes of data entry with a high degree of accuracy to maintain a virtual accounting system- Entered and lifted restrictions of motor vehicle services on ROADs for debtors of the Abandoned and Seized Vehicles program- Issued refunds from the sales of vehicles to lien holders and towing contractors after confirming eligibility through documentation such as conditional sales agreements, personal property registry statements, etc.- Used IMAGIS accounting system to track accounts receivable, accounts payable and vendor information- Maintained and created vendors through vendor management - Completed month end procedures, such as reconciliation of accounts, archiving of documents and generation of statistics- Collaborated with the management team to create new systems and procedures in anticipation of moving the program to a new debt collection software, WinCollect

- Operated a multi-line switchboard with more than fifty connections to direct calls to various individuals and departments within the branch- Answered inquiries from the public by citing legislation, policy, procedures and information from databases- Created, updated and maintained various training manuals, including security protocol for the entire department- Managed the transition of the department from analog to VOIP phones by disseminating necessary materials, coordinating installation and troubleshooting arising issues- Maintained and improved upon virtual and physical filing systems, including large quantities of data entry and naming conventions for uploading of scanned documents- Acted as Administrative Assistant for the Abandoned and Seized Vehicle program, including cover off for the Accounts Coordinator in their absence- Processed accounts receivable payments from clients and ensured timely dispersement of accounts payable to tow contractors based on supplier invoices- Independently determined who was responsible for towing and storage debts by interpreting legislation, searching on databases such as ROADs or AHC and critically reading documentation such as police reports, bills of sale and statutory declarations- Accessed and utilized multiple systems such as ROADs, AHC, INFOPAC, WinCollect, etc. to find, edit and enter large amounts of data- Entered and lifted restrictions of motor vehicle services on ROADs for debtors of the Abandoned and Seized Vehicles program

- Organized numerous records management projects to improve overall file management- Maintained databases for accuracy and legislative compliance with privacy laws- Drafted and processed documents for matters such as bankruptcy, garnishees and judgements with precision and attention to detail- Developed procedures and process improvements for a new employee training manual

- Responded to high volume (60+) of client inquiries and concerns regarding government policy and procedure daily via both email and telephone- Handled personal and private information with discretion and with respect to freedom of information laws- Evaluated credentials of clients to determine eligibility for certification and issued 20+ certificates per week- Processed 30-50 documents of various types (forms, identification, transcripts, letters) daily- Received and sorted mail, up to 50 pieces per day- Maintained physical and virtual filing systems, including scanning 100+ documents to online databases each week- Developed filing systems and procedural references, including training manuals- Collaborated to ensure internal information was shared appropriately and to resolve client requests or concerns

- Greeted, seated and served customers.- Educated customers about Japanese food and culture.- Fostered multilingual communication between front and back of house.- Trained new employees on basic duties and customer service.- Handled money, including tip out calculations.- Opened and closed restaurant independently.

- Ran daily office operations of a busy shop including answering phone calls, managing the schedule and maintaining the filing system.- Invoiced customers using Quickbooks for work completed and received payment against invoices.- Received and paid EOM statements for accounts payable, sent and collected on EOM statements for accounts receivable.- Ordered parts from various suppliers with accuracy and precision so they would arrive in a timely manner.- Prepared accurate quotes and estimates on various repairs for customers.- Called customers with overdue accounts to collect missing payments.

- Closed till and handled daily expenses.- Trained new staff members in customer service protocol.- Supervised daily activities in absence of a manager.- Fostered multilingual communication between back and front of house.

- Took and entered orders in a POS system.- Interacted with customers in person, at store and at their homes.- Resolved customer service issues as they arose.- Trained new delivery staff.

Similar duties to above employment at Domino’s Pizza, 2013-2014.

- Greeted, seated and served customers.- Communicated with front of house and kitchen staff.- Worked independently and resolved problems as they arose.

- Oversaw other staff in the absence of the manager.- Maintained customer relations and dealt with issues that arose.- Trained new employees in all areas.- Dealt with human resource difficulties including hiring and scheduling.

- Oversaw store duties and customer service alone and in a group.- Participated in farmer's markets and store samplings with a sales focus.- Worked independently away from the store's primary location.

Similar duties to above employment at Papa John’s Pizza, 2008-2011.