Robyn Constantine Email & Phone Number

Southport, Gb

Sale, England, United Kingdom

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, Greater Manchester, United Kingdom

Manage a caseload of around 240 commercial properties held within client’s pensions. Liaise with various stakeholders such as client’s, solicitors, surveyors and independent financial advisers by both email and telephone. Prioritise tasks daily in order of urgency and importance. Review legal documents to ensure that they meet the company’s requirements and are in line with HMRC requirements. Apply and move funds received into the client’s accounts accordingly. Train new starters by assisting them with the relevant tasks to ensure requirements are met, and to provide help where needed. Undertake quality assurance for senior colleagues of colleague’s emails in line with company procedures.

Manchester, Greater Manchester, United Kingdom

Handled a high volume of calls and assisted customers with a variety of queries in relation to their account management and the budgeting service. Assisted with training and developing new starters mainly by listening to each live call taken and provided assistance and feedback accordingly. Assessed customer situations and raised complaints where applicable. Communicated well with other departments via telephone and email. Assisted the complaints department through contacting customers to resolve their complaint. Worked to a fast pace to effectively handle the phone lines and provide a quality customer experience.

Manchester, United Kingdom

Communicated with different personalities in a friendly and welcoming manner. Greeted people at the door and ensured they felt comfortable and happy with the service being provided. Experienced a fast-paced working environment whilst taking orders, serving food and drinks, taking payments and ensuring that the restaurant remained clean and tidy.

Southport

Served customers at the till, processed payments and provided information on products, whilst being involved in the up-sell of products and add-on's to purchases. Also, organised and processed deliveries and made sure that the store was tidy.

Assisted at events such as weddings and afternoon tea. Interacted with event attendees; ensured they were enjoying the event. Set up venues for the event, served food and drink, helped prepare some foods, cleared tables and glasses; showing enthusiasm throughout the day.