Robyn Fleming Email & Phone Number

• Aligned evolving customer needs with a range of offerings, including Managed Services, Professional Services and Asset Lifecycle Solutions• Collaborated in developing (SOW) statements of work and pricing structures for services and products, while crafting and executing account expansion strategies.• Led regular team meetings to review goals, streamline processes, and develop procedures in alignment with SLA objectives.• Leveraged subject matter expertise to resolve complex and recurring service issues, enhancing operational efficiency.• Participated in planning and implementing new and upgraded technologies and devices to improve service delivery.• Collaborated with technicians, operations teams, and customers to optimize operating procedures and configuration options.• Served as the primary contact and subject matter expert for all Desktop support matters.• Managed special assignments by coordinating tasks, resources, and timelines to ensure successful project completion.• Ensured customer satisfaction by coordinating closely with service delivery teams and OEM partners.• Led proactive initiatives to improve customer retention and promote referral advocacy, serving as the client's advocate.

New York

Position Summary:• Provided daily technical support to the service desk and field services, resolving issues promptly to ensure customer satisfaction.• Led complex troubleshooting, recovery, and root cause investigations, utilizing analytical skills to address intricate technical problems.• Acted as a liaison with external vendors, facilitating effective communication and coordination to resolve complex issues.• Recommended and implemented improved procedures, designed new solutions, and provided ongoing maintenance support.• Maintained and updated the knowledge base using ServiceNow Knowledge Management and SharePoint for issue resolution.• Collaborated with the release management team to ensure the timely delivery of projects supporting new software releases.• Managed inventory valued at over $4 million, analyzing demand, inventory levels, and reorder points to optimize stock management.• Streamlined inventory management processes by implementing a real-time tracking system that reduced order discrepancies by 40% and improved stock accuracy, resulting in a smoother fulfillment operation.• Worked with shipping vendors to resolve discrepancies and ensure accurate inventory tracking.

Hinesville, Georgia

• Maintained servers, completed daily work orders, installing, or removing software/hardware troubleshooting scan charts, networking, fixing printers and updated systems.• Utilized new technology to continuously improve processes within the hospital environment.•Active directory support managing creating accounts, vendor and employee ID badge access monitoring.

Savannah, Georgia

• Trained technicians to troubleshoot problems with email, user accounts, printers and servers ghost machines, perform network configurations, and clean installs on all laptops and desktops. • Monitored all labs and servers making sure the network is running adequately.

Savannah, Georgia

• Monitored all local on air programming, recorded viewed daily feeds and checked audio levels• Evaluated and recorded commercials, promos and programs • Prepared the next shift and typed commercial logs daily.

Bachelor Of Science - Bs, Management Information Systems, General, 3.9

Networking Specialist, Information Technology, A

Microcomputer Specialist, Information Technology, A-