Program Director/Service Delivery Manager/ Team Lead
Current- Aligned evolving customer needs with a range of offerings, including Managed Services, Professional Services and Asset Lifecycle Solutions
- Collaborated in developing (SOW) statements of work and pricing structures for services and products, while crafting and executing account expansion strategies.
- Led regular team meetings to review goals, streamline processes, and develop procedures in alignment with SLA objectives.
- Leveraged subject matter expertise to resolve complex and recurring service issues, enhancing operational efficiency.
- Participated in planning and implementing new and upgraded technologies and devices to improve service delivery.
- Collaborated with technicians, operations teams, and customers to optimize operating procedures and configuration options.