Robyn Fleming Email & Phone Number

• Aligned evolving customer needs with a range of offerings, including Managed Services, Professional Services and Asset Lifecycle Solutions
• Collaborated in developing (SOW) statements of work and pricing structures for services and products, while crafting and executing account expansion strategies.
• Led regular team meetings to review goals, streamline processes, and develop procedures in alignment with SLA objectives.
• Leveraged subject matter expertise to resolve complex and recurring service issues, enhancing operational efficiency.
• Participated in planning and implementing new and upgraded technologies and devices to improve service delivery.
• Collaborated with technicians, operations teams, and customers to optimize operating procedures and configuration options.

New York

• Position Summary:
• Provided daily technical support to the service desk and field services, resolving issues promptly to ensure customer satisfaction.
• Led complex troubleshooting, recovery, and root cause investigations, utilizing analytical skills to address intricate technical problems.
• Acted as a liaison with external vendors, facilitating effective communication and coordination to resolve complex issues.
• Recommended and implemented improved procedures, designed new solutions, and provided ongoing maintenance support.
• Maintained and updated the knowledge base using ServiceNow Knowledge Management and SharePoint for issue resolution.

Hinesville, Georgia

• Maintained servers, completed daily work orders, installing, or removing software/hardware troubleshooting scan charts, networking, fixing printers and updated systems.
• Utilized new technology to continuously improve processes within the hospital environment.
• Active directory support managing creating accounts, vendor and employee ID badge access monitoring.

Savannah, Georgia

• Trained technicians to troubleshoot problems with email, user accounts, printers and servers ghost machines, perform network configurations, and clean installs on all laptops and desktops.
• Monitored all labs and servers making sure the network is running adequately.

Savannah, Georgia

• Monitored all local on air programming, recorded viewed daily feeds and checked audio levels
• Evaluated and recorded commercials, promos and programs
• Prepared the next shift and typed commercial logs daily.

Bachelor Of Science - Bs, Management Information Systems, General, 3.9

Networking Specialist, Information Technology, A

Microcomputer Specialist, Information Technology, A-