As Group General Manager, Strategic Services I lead a team of dedicated, professional staff who support the CFA in its critical work protecting the Victorian community. I have considerable experience in strategy development and driving institutional improvement. My background is in higher education most recently as Chief Strategy Officer and Vice-President (Administration) at La Trobe University. I was an Audit Director for the Australian Universities Quality Agency (AUQA) from 2002-2005, undertaking quality audits of a range of Australian universities, including their international campus operations. Prior to 2002, I was Director of the New Zealand Universities Academic Audit Unit (Te Wāhanga Tātari).I have broad experience undertaking quality audits in a range of countries including Singapore, Hong Kong, Malaysia, Vietnam, the People’s Republic of China, South Africa, and Saudi Arabia and have led consultancies on the development of institutional quality systems and external quality audit in Fiji, New Zealand, South Africa and Hong Kong.My career started as a research fellow in neurobiology and medical ethics in the Department of Anatomy and Structural Biology at the University of Otago.