Robyn Krawchuk Email & Phone Number

Winnipeg, Manitoba

Winnipeg, Manitoba, Canada

As a Customer Support Specialist, I work with First Light's customers to address their inquiries and resolve their warranty concerns. In this role, I work closely with our sales team to assist in achieving our goal of making student transportation safer. My ultimate goal is to provide a positive customer experience by providing exceptional customer support.

Welcoming & supporting customers promptly, generating repair orders, maintaining clear and consistent communication with clients and techncians, adhering to deadlines and meeting customer expectations. Overseeing repair orders from concern to cause to correction, ensuring clear translation for customer comprehension. Accurately recording technician's notes.

My position challenged me to focus on sales, reaching KPI goals, task management, training, as well as customer service. I was required to supervise and manage up to 20 associates, designating tasks, while maintaining a professional image and a safe workplace. My tasks varied from shipping, receiving, payroll, scheduling, employee performance reviews.

Creating a plentiful and loyal customer base through telephone sales in the Business Partner Program with MTS. This position required me to work in an office, taking direction, designing adequate phone systems based on a customer’s needs, being organized and working in a fast-paced, yet efficient manner.I was challenged on a daily basis with using.

Managed up to 15 associates, scheduling, shipping, receiving, cash office, team leadership, training, merchandising and inventory.

Managed up to 8 staff members, scheduling, shipping, receiving, cash office, training, merchandising, customer service, auditing and inventory.

Winnipeg, Canada Area

Merchandising, cash office, sales, inventory, team leadership, receiving, supervising staff.