Robyn Patnode Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Greater Boston Area

Marlborough, Ma

• Managed the East region delivery team in the America’s region executing 55% of the region’s annual target of $52 million. • Streamlined the current delivery process by eliminating daily steps through recommendations on improvements for internal project management software resulting in 10% time saving per project.• Standardized delivery processes and organized trainings across the region to increase employee knowledge and improve service levels for clients. • Coordinated with global operations and product teams across all phases of new product development, including design, pilot, feedback, implementation and training.• Assessed client satisfaction monthly across the Americas, addressing feedback to drive value for clients resulting in improved upon satisfaction ratings.

Marlborough, Ma

• Managed a team of 15 Account Managers responsible for delivering $18 million of annual revenue. • Achieved 67% gross margin through oversight of streamlined processes, exceptional project delivery, and commitment to enhanced customer experience. • Integrated 2 project teams following company merger. Transitioning client work to one system and re-aligning processes to improve efficiencies across team. • Forecasted volume and needs to support external vendor resource allocation.

Marlborough, Ma

• Led a team of 3 account managers ensuring projects were delivered successfully on target, on time and within budget. • Trained clients and employees on new software platform and transitioned all existing and new client work to the new platform within a calendar year. • Helped construct and implement a new program resulting in $2 million of annual revenue. • Advised management on creation of training documents for key account management processes.

Marlborough, Ma

• Actively managed all daily project level details to meet client’s research objectives for the region’s top strategic clients, managing up to $2.5 million of revenue annually. • Coordinated project support across internal and external teams to ensure successful project delivery.• Provided support to sales executives to understand client’s business needs and help implement solutions.

Education record

Certificate for Principles of Market Research

Bs, Marketing