Robyn Ryan Email & Phone Number

Australia

Los Angeles, California, United States

Serve as the first line of communication to all guests, responsible for all customer service/reception duties including greeting members and prospective members, responding to account inquiries, concerns, and questions, managing the POS system, coordinating all appointments, and answering incoming calls.Collaborate with the internal membership team, management team, personal training team, group fitness team, pilates team, spa team, and maintenance team to maintain a strong line communication throughout all gym and member services.

At Creating In Heels, our mission is to inspire a new generation of non-traditional thinkers, and redefine success in their lives. We believe in pushing the limits, both personally and professionally, to achieve the impossible. Our ultimate goal is to educate and empower others, showing them that success is attainable in every aspect of their lives if they are willing to take risks and step outside of conventional expectations. We strive to provide the necessary tools and resources to help guide individuals on the path to creating their own definition of success.

Beverly Hills, California, United States

Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to the assigned dining area; present menus.Use Outlook and Excel to accurately generate Weekly Cover Projections and Reservation reports daily. Train new staff members in fine dining procedures and customer service protocols.Maintain accurate and up-to-date client databases, recording individual’s preferences and interactions.

Los Angeles, California, United States

Super Bowl Experience & NFL Kick Off EventsEffectively lead teammates by delegating tasks, ensuring all were involved, and roles were executed smoothly per proper protocol as discussed with Event Management.

Los Angeles, California, United States

Developed an engaging content strategy for the Last Saturday Night podcast: created original posts, optimized hashtags, analyzed posting analytics, and engaged with the audience through comment replies, growing channels from 0 to 200+ followers.Collaborated closely with the team during the podcast pre development and launch to brainstorm effective strategies via SWOT analysis of the company to ensure maximum impact per weekly episode releases.

Mastered product knowledge to effectively convey benefits and features, driving sales through persuasive communication and negotiation.Executed street-level cold calls to assess eligibility and boost program enrollment.Utilized effective closing techniques to secure commitments from diverse clients, enhancing communication for English and Spanish speakers.

Waunakee, Wisconsin, United States

Individually messaged over 7,000 potential clients on LinkedIn, introducing them to the company’s VIP experience packages, which include exclusive access to events such as the Kentucky Derby, Formula One racing, and the Augusta PGA golf tour. Upon garnering interest, securely forwarded their information to premier concierge agents.Personally secured five VIP event closes, generating over $100,000 in revenue for the company.

Madison, Wisconsin, United States

Conducted comprehensive staff interviews to gauge their sentiments, facilitated engaging summer events, and adeptly selected and distributed gifts tailored to staff preferences, fostering high levels of employee engagement.Assisted with payroll operations, including issuing invoices to patients, following up on outstanding bills, coordinating with hospitals and clinics to collect ambulance fees, and ensuring accurate documentation through faxing labels and correspondence.Personally developed original company videos utilized for monthly onboarding sessions, sharing the company's history, “Meeting the Managers,” and more. Managed the secure filing and uploading of sensitive employee and company documents.

Bachelor Of Science - Bs, Entertainment Business

Activities and Societies: 3.84 GPA | Summa Cum Laude | B.S. Entertainment Business (2024) | Member of the Honor Society.

High School Diploma

Activities and Societies: 3.75 GPA | Honor Roll | Studentbody Class President: 2017-2021Notable Achievements: Founder of Black Student.