Robyn Achevarra Email & Phone Number

Remote

• Identifying and assessing customer needs, striving to provide accurate and efficient resolutions to their concerns.
• Collaborating with cross-functional teams, such as product development and engineering, to resolve complex technical problems.
• Documenting customer interactions, including inquiries and resolutions, in a clear and concise manner.
• Remaining up-to-date with product knowledge and best practices to provide accurate and relevant information to customers.
• Collaborating with team members and sharing knowledge to improve overall support effectiveness.
• Providing feedback and suggestions for process improvements to enhance the customer support experience.

• Identifying and assessing customer needs, striving to provide accurate and efficient resolutions to their concerns.
• Collaborating with cross-functional teams, such as product development and engineering, to resolve complex technical problems.
• Documenting customer interactions, including inquiries and resolutions, in a clear and concise manner.
• Remaining up-to-date with product knowledge and best practices to provide accurate and relevant information to customers.
• Collaborating with team members and sharing knowledge to improve overall support effectiveness.
• Providing feedback and suggestions for process improvements to enhance the customer support experience.

Remote

• Delivered structured vocational training programs and classes to develop clients' employability skills, job-specific competencies, and workplace behavior.
• Created or selected relevant and accurate instructional content, such as text, multimedia, simulations, or interactive activities.
• Designed assessments and evaluation methods to measure the learners' knowledge, skills, and performance.
• Supported clients in developing job search strategies, including resume writing and interview preparation.
• Regularly evaluated clients' training progress and employment readiness, documenting their achievements and areas for improvement.

Remote

Taught English to Chinese students

Bremerton, Washington, United States

• Oversaw weekend gatherings for 4th & 5th graders.
• Set up leaders, groups, and environments for success
• Recruited and trained group leaders
• Prepared supplies
• Developed curriculum
• Ensured all volunteers have a current background check

Bremerton, Washington, United States

• Generated and sent accurate and detailed invoices to customers and insurance providers for products and services rendered.
• Reconciled payments received with outstanding balances to maintain accurate financial records.
• Initiated collection efforts through phone calls, emails, or letters to ensure timely resolution of outstanding balances.
• Identified opportunities to streamline and improve accounts receivable processes, such as automation of billing or collection workflows.
• Collaborated with cross-functional teams to implement process enhancements and optimize cash flow.

Seattle, Washington, United States

• Reviewed and analyzed taxpayer accounts to determine the amount owed, the reason for delinquency, and the appropriate collection actions to be taken.
• Contacted taxpayers via phone or mail to communicate the tax debt, explain collection options, and resolve outstanding issues.
• Provided accurate and understandable information to taxpayers regarding their tax liabilities, available payment options, and potential consequences of non-compliance.

Bremerton, Washington, United States

• Assisted the Store Manager in recruiting, hiring, and training new team members, ensuring they are properly onboarded and equipped to perform their roles effectively.
• Provided guidance, coaching, and ongoing performance feedback to team members to foster a positive and high-performing work environment.
• Conducted performance evaluations, addressing performance issues, and implementing training and development programs.
• Assisted in managing schedules, labor costs, and staffing levels to optimize productivity and customer service while controlling expenses.
• Monitored customer feedback, reviewed customer satisfaction metrics, and collaborated with the Store Manager to implement improvements and address areas of opportunity.

Bremerton, Washington, United States

• Assisted in the development and delivery of training materials and job aids for call center agents.
• Remained up-to-date on product knowledge, company policies, and procedures to provide accurate information and support to agents.
• Facilitated training sessions to enhance skills and knowledge related to call center operations and customer service.
• Compiled and analyzed call center data, including call volume, average handling time, and customer satisfaction metrics.
• Generated reports to track and communicate key performance indicators (KPIs) to management.

Bremerton, Washington, United States

• Assisted the Store Manager in recruiting, hiring, and training new team members, ensuring they are properly onboarded and equipped to perform their roles effectively.
• Provided guidance, coaching, and ongoing performance feedback to team members to foster a positive and high-performing work environment.
• Conducted performance evaluations, addressing performance issues, and implementing training and development programs.
• Assisted in managing schedules, labor costs, and staffing levels to optimize productivity and customer service while controlling expenses.
• Monitored customer feedback, reviewed customer satisfaction metrics, and collaborated with the Store Manager to implement improvements and address areas of opportunity.

Master Of Science - Ms, Management And Leadership

Bachelor Of Arts - Ba, Human Resources Management And Services

Associate Of Arts And Sciences - Aas

High School Diploma, General Studies