Robyn Byrd Email & Phone Number

Sebastian Fl

Sebastian, Florida

Melbourne, Florida

Dallas/Fort Worth Area

• Worked with HR Talent Management department to provide training support documentation for multi-media and Instructor Led courseware.
• Used MS PowerPoint to design and develop visual training aids for Leader-Led Training.
• Provided technical documentation for financial department procedures and policies.
• Used Captivate 9 to create interactive e Learning course demonstrating the use of the integrated telephone system with an IVR and automatic dialer. Multi-media included scripting and audio recordings.

Dallas, TX. 75206

• Worked with corporate and marketing teams to identify service purpose, benefits, and user needs, for three new public transportation services.
• Created PowerPoint storyboards to illustrate users, their roles, and technical needs for creating system technical functions, and design requirements.
• Materials were passed to technical teams for design/development, based on AGILE project standards. Adobe InDesign and Creative Cloud were used for publishing, storing, and sharing project and design materials.
• Used MS Word to create Job Aid for Microsoft Corporate campus shuttle service administration, for scheduling bus and shuttle routes, and driver assignments.

Irving, TX

• Worked with project management teams and Subject Matter Experts to identify multiple departmental training needs, and legacy course updates.
• Developed Instructor Lead Training (ILT) courses that included multi-media Job Aids, using PowerPoint, and Audacity audio/video presentations.
• Created and re-purposed web-based (wbt), and mLearning courses using Lectora and Captivate v3,4 and 8. Audio scripting and production were developed using Audacity, Snag-It and in-house production sources.
• Web based and eLearning applications included interactive simulations, activities, gamification; and testing with measurable scoring, and student status tracking.
• Course launching process included ADDIE development, and publishing with five-stage Quality Assurance (QA) process; SME approval, peer reviews, HTML browser testing, UNIX test system, and LMS production staging.

Dallas/Fort Worth Area

• Designed and scripted ten minute training video for on location video shoot. Process included scenario story-board, character actions and audio/video scripting/editing.
• Redesigned two week Instructor Led Training (ILT) course. Reduced to a one week course, which included graphics, job aids, class exercises, and measurable results.

Document Custody Site Irving TX

• Coordinated with technical and operation teams, testing their new ARK document warehouse tracking system
• Documented Quality Assurance (QA) test scripts for the new “document-order-tracking” system. Scripts were based on company Statement of Work (SOW), and developers’ Response For Program (RFP).
• Created on-line, “Just In Time” (JIT) job aid for new system users.

• Used customer’s proprietary project, and course-ware development tools to create web-based training for helicopter maintenance technicians.
• Created lesson storyboards, including video, and interactive simulations (SIM)s.

Dallas/Fort Worth Area

• Documented business “Disaster Recovery Plan”, to maintain Business As Usual (BAU) status in the event of fire, or other disaster. Used MS Word and Adobe Editor.
• Created Visio flow-chart to illustrate evacuation and communication hierarchy. Note: Contract was limited to 200 hours for design development. Project completed.

Dallas/Fort Worth Area

• Repurposed national training materials based on regional need.
• Updated and converted legacy training materials to new “SCOBI” proprietary SCORM format.
• Daily interaction with SMEs, project management, and design teams.
• Developed lesson SCOs, utilizing MS PowerPoint, Excel, and Captivate 3.0.
• MS Word and DocuTools were used to develop leader-led training guides and job aides.

Dallas/Fort Worth Area

• Evaluated and updated BakBone legacy sales training, eLearning courses.
• Modifications included audio scripting and recording, approved graphics updates, LMS tagging for user completion status tracking.
• Used Camtasia and MS PowerPoint, to deliver assignments on schedule.

Dallas/Fort Worth Area

• Managed team of five technical data programmers for processing switch usage data.
• Team developed process to extract, filter, bundle, and disseminate “usage data” for eight national telecom switches.
• Success of processes led to Team promotions to Corporate Reports Management.
• Tech designers created data run extracts to re-purpose, and deliver results to VarTec/Excel Executives and department managers.
• Reports were used to measure corporate successes, and identify business area productivity.
• 80 + “daily” reports uploaded to corporate “Dashboard”. Designed and delivered additional daily ADHOC reporting.

Bachelor'S Degree (3/2018), Human Services, General

Credit Certification, Mid-Management

Accredited certification for Mid-Level management skills including project development, benfit and risk analysis financial analysis and.

Graphics Design

ASU Off-Campus Graphics Design. Accredited Certification.

Science Sociology

Activities and Societies: Volunteer executive for Epilepsy Foundation, UT chapterCurrently enrolled for continuing degree credits.

Certification, Emergency Medical Technology/Technician (Emt Paramedic)