Execute and drive all aspects of the Practice while maintaining excellent rapport with the patient populations of four Primary Care Physicians, one weekly Endocrinologist, one semi-weekly echo cardiologist and one semi-monthly Dermatologist. Directly responsible for Physician schedules, staffing and staff schedules. Responsible for staff payroll via E-Time, an ADP product as well as allocation of staff, ensuring overtime is kept to a minimum.Directly responsible for monitoring and encouraging productivity, professional behavior, customer service, wait times and compliance with Corporate Policies including HIPAA, breaks, etc. Monitoring and educating staff when indicated, ensuring billing is completed both in a timely fashion and with an eye toward maximizing opportunity. Accountable to act as liaison between Human Resources and all members of the Practice Staff.

Execute and drive all aspects of the Branch from an operational perspective while providing interpretation and training of all policies and procedures for Branch personnel. Directly responsible for all personnel and functions in the Bookkeeping, Customer Service, Merchandise, Equipment and Technical Services departments. Liaison to sales personnel for operational execution of sales and marketing initiatives. Responsible for evaluating Branch financial performance to identify areas of opportunity including:Designing and implementing any action steps to correct deficiencies; Coordinating and monitoring the reconciliation process of the annual physical inventory at the Branch location;Supervision of Accounts Receivable, collections and customer financial solution efforts;Reconciling the Branch general ledger on a monthly basis,Establishing adequate control procedures, Ensuring appropriate and accurate information is passed on to employees for fulfillment of their responsibilities.IS liaison and key contact for all computer systems including Novell, Lawson, Lotus Notes, M.S. Word, Excel and a proprietary database system. Coordinating all employee goals and responsibilities including sourcing, hiring, training and development, performance reviews, promotions, transfers and terminations as well as managing all departments to ensure superior customer service while delivering a profit to the Branch encompasses a majority of my remaining responsibilities.

Primary leadership force of this highly successful, recognized and profitable organization providing Property & Casualty Insurance Carriers and Defense legal firms with high quality comprehensive Independent Medical Examinations (IME's), radiologic and specialty medical review services. Built organization from a single State fulfillment organization into a National fulfillment Company incorporating online services. Managed the development of Industry proprietary software, online website development, corporate initiatives inclusive of strong focus on service, quality, ethics and profitability.Created, performed duties, and eventually hired for all departments including customer service; provider relations; sales & marketing; human resources including payroll and all associated responsibilities such as accruals, disability, workers' compensation and unemployment claims; accounting inclusive of billing, accounts receivable, credit and collections, accounts payable; quality assurance; customer service; scheduling; mail and filing; and scanning. Optimized services by initiating a criteria-specific expert selection of professional medical providers specializing in diverse fields of medical and related practices. Designed, implemented and managed innovative business practices to ensure continuous growth of the physician and other related professional provider network, increasing totals from 400 members within N.Y.S. to in excess of 8,000 members nationally. Developed management and retention tactics to assure substantial annual network growth ensued while employing provider management and retention tactics ensuring preservation of the contracted professional network.

Promoted to position from that of Utilization Review Administrative Assistant. Duties included overseeing and submitting various studies as required ensuring appropriate statistical information was obtained and recorded as mandated by Joint Commission on Accreditation of Hospitals (JCAH), contributing toward continued facility accreditation. In conjunction with the nursing department, reviewed patient charts to ensure all medical specialists' documentation met "length of stay" requirements for all in-patients. Attended and maintained minutes for weekly Quality Assurance (Q.A.) meetings including those addressing Physician disciplinary actions. Worked with the Hospital Medical Director to credential medical specialists new to the medical staff. In coordination with the Medical Director, created and implemented credentialing standards for existing medical staff.