Robyn Brown

Robyn Brown Email and Phone Number

Senior Project Manager @ Australian Broadcasting Corporation (ABC)
Sydney, NSW, AU
Robyn Brown's Location
Sydney, New South Wales, Australia, Australia
Robyn Brown's Contact Details

Robyn Brown personal email

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About Robyn Brown

Strategic, technology leader for data analytics, research and insights, focused on leveraging latest technology platforms to deliver customer insights and business intelligence, faster and more effectively, to inform strategic planning and execution, drive improvements in customer experience and deliver stronger business outcomes. Capabilities:LeadershipAn innovative and inspirational leader who creates a shared vision, empowers the team to achieve success and actively contributes to building a data-fluent organisational culture.Communication An engaging and articulate communicator, with a natural ability to influence and persuade others.Digital Transformation & Data AnalyticsExperience leading high impact digital transformation projects, applying emerging technologies, as well as demonstrated expertise in building data and analytics capability from the ground up, driving improved data literacy and data informed decision making across the organisation. Commercial Acumen Able to understand the strategic impacts of harnessing data and technology solutions to identify opportunities for improving customer experience and solving complex problems within the business context, to drive business and customer outcomes. Key Stakeholder ManagementHighly adept at engaging with a diverse group of stakeholders, both internal and external, and across the business from front-line staff to board level.Customer ExperienceA passionate customer advocate with demonstrated expertise in delivering customer centric solutions driven by customer experience insights, sourced across the customer journey.TechnologyAbility to quickly grasp leading edge technology concepts and how they are best utilised to enable efficiencies in the business

Robyn Brown's Current Company Details
Australian Broadcasting Corporation (ABC)

Australian Broadcasting Corporation (Abc)

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Senior Project Manager
Sydney, NSW, AU
Website:
abc.net.au
Employees:
8717
Robyn Brown Work Experience Details
  • Australian Broadcasting Corporation (Abc)
    Senior Project Manager
    Australian Broadcasting Corporation (Abc)
    Sydney, Nsw, Au
    View
  • Nsw State Insurance Regulatory Authority
    Program Manager
    Nsw State Insurance Regulatory Authority Aug 2021 - Mar 2022
    Sydney, New South Wales, Australia
    View
  • Qualitance
    Customer Insights And Strategy Lead
    Qualitance Mar 2020 - Feb 2021
    Sydney, New South Wales, Australia
    Engaged in the Qualitance Residency Program, working with global experts in innovation, further developing and deepening existing skills and knowledge in unlocking customer needs and insights, using human centred design techniques. Broadening my experience in business and product innovation through emerging technology.Artificial Intelligence, Augmented Reality, App development
    View
  • End Street Sleeping Collaboration
    Data And Analytics Transformation Lead
    End Street Sleeping Collaboration Apr 2020 - Dec 2020
    Sydney, New South Wales, Australia
    Working directly with the CEO, as Project and Product Owner, leading an agile implementation of a fully digital, real time solution using Microsoft Dynamics 365 for Customer Service, Microsoft Power Platform (PowerApps, Power Automate, PowerBI), CDS, Microsoft Azure AD and Microsoft Azure SQL. As well as providing expertise in customer experience, process and system design, data structure, analysis and reporting frameworks, data security and data privacy.• Microsoft Dynamics 365 for Customer Service• Microsoft Power Platform – PowerBI, PowerApps, Power Automate• Microsoft Azure Active Directory & Windows Active Directory• Microsoft Common Data Service (CDS)• Business Analysis• Data Analysis• Process Improvement• Data Visualization• Business Process• Agile Project Management• PMBOK Project Management• PRINCE2 Project Management• Lean Six Sigma Methodology• Design Thinking Methodology • Human Centred Design
  • Mission Australia
    National Manager, Impact & Analytics
    Mission Australia Jun 2016 - Dec 2019
    Sydney, New South Wales, Australia
    Senior leader, responsible for a team of 15 technology professionals. Operating budget of $2 million and $4.1 capital expenditure. Accountable for delivery of key strategic data and analytics technology programs as well as driving client outcomes and impact measurement, operational KPI reporting, analytics and business intelligence using Microsoft PowerBI and Microsoft SQL Data Warehouse. Drove the implementation of Microsoft Dynamics 365 for Customer Service. Key custodian of all customer data and business owner of data platforms, including Salesforce.• Microsoft Dynamics 365 for Customer Service• Microsoft Power Platform – PowerBI, PowerApps, Power Automate• Microsoft Azure Active Directory & Windows Active Directory• Microsoft Common Data Service (CDS) • Microsoft Azure SQL (with Data Export Service)• Microsoft SQL Data Warehouse• Salesforce (CRM)• Microsoft 365• Business Analysis• Data Analysis• Process Improvement• Data Visualization• Business Process• Agile Project Management• PMBOK Project Management• PRINCE2 Project Management• Lean Six Sigma Methodology• Design Thinking Methodology • Human Centred Design
    View
  • Commonwealth Bank
    Executive Manager Strategy Development And Communications
    Commonwealth Bank Oct 2014 - May 2016
    Sydney, New South Wales, Australia
    Senior leader, with 3 direct reports. Responsible for delivery of the customer engagement strategy for the Advice Review Program, end-to-end customer experience and development of customer centric communications.• Agile Project Management• PMBOK Project Management• PRINCE2 Project Management• Lean Six Sigma Methodology• Design Thinking Methodology • Human Centred Design
    View
  • Commonwealth Bank Of Australia
    Executive Manager Competitive Intelligence
    Commonwealth Bank Of Australia Jun 2006 - Sep 2014
    Sydney, New South Wales, Australia
    Senior leader with 1 direct report. Accountable for delivering analysis and reporting to drive operational efficiency, revenue growth and improve customer satisfaction. Included secondment to Innovate project using Design Thinking and Agile principles to evaluate new customer concepts.
    View
  • Commonwealth Bank
    Executive Manager Service Quality
    Commonwealth Bank Aug 2001 - Dec 2005
    Sydney, New South Wales, Australia
    Senior role, responsible for implementing an end-end customer experience research program to identify customer service improvements across the organisation.
    View
  • Coles Myer
    Research Manager
    Coles Myer 2000 - 2001
    Melbourne, Victoria, Australia
    Responsible for the development and delivery of a strategic business environmental report examining the remote, competitive and operating environments Coles Myer retail brands were operating in.
  • News Corp
    Senior Market Research Analyst - The Australian
    News Corp 1996 - 1999
    Sydney, New South Wales, Australia
    Senior leader with 1 direct report. Responsible for readership analysis and insights and market research projects, to support advertising sales and brand development for The Australian newspaper.
    View
  • Anop Research Services
    Research Executive
    Anop Research Services 1994 - 1995
    Sydney, New South Wales, Australia
    Responsible for delivery of end-to-end market research projects for a range of industries including airlines, telecommunication and transport, using qualitative and quantitative methodologies.
  • Colmar Brunton Research
    Project Manager
    Colmar Brunton Research 1992 - 1994
    Sydney, New South Wales, Australia
    Responsible for delivery of end-to-end research projects for a variety of clients within the FMCG industry, specialising in sensory evaluation and quantitative research methodologies.
    View

Robyn Brown Skills

Banking Portfolio Management Business Analysis Stakeholder Management Market Research Vendor Management Analytics Data Analysis Presentations Change Management Leadership Project Management Market Research Project Management Strategic Insights Business Insights Crm Customer Satisfaction Strategy Business Process Improvement Business Strategy Financial Services

Robyn Brown Education Details

Frequently Asked Questions about Robyn Brown

What company does Robyn Brown work for?

Robyn Brown works for Australian Broadcasting Corporation (Abc)

What is Robyn Brown's role at the current company?

Robyn Brown's current role is Senior Project Manager.

What is Robyn Brown's email address?

Robyn Brown's email address is ro****@****ran.com

What schools did Robyn Brown attend?

Robyn Brown attended Australian Catholic University, Western Sydney University.

What skills is Robyn Brown known for?

Robyn Brown has skills like Banking, Portfolio Management, Business Analysis, Stakeholder Management, Market Research, Vendor Management, Analytics, Data Analysis, Presentations, Change Management, Leadership, Project Management.

Who are Robyn Brown's colleagues?

Robyn Brown's colleagues are Sehrish Saddique, Cara Lun, Tom Jarman, Xanthe Gregory, Maria D., Holly Sheehan, Gary Bartholomew.

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