Robynn Johnson Email & Phone Number

North Carolina, United States

Senior digital product, program, and risk management leader with extensive experience at the intersection of technology, design, product, and risk management. Proven track record in driving business, technical, and operational risk transformations and issue remediation in large, matrixed organizations. Focused on execution, process excellence, partnerships, and operational risk management strategies.

Greensboro--Winston-Salem--High Point Area

Senior Digital Manager leading a high performing team (12-25 employees) focused on strong risk practices and standards-based programs that drive a consistent and compliant client experience. Served as Risk Control Self-Assessment leader managing risk-related deliverables across the Commercial Banking/Corporate Investment Banking Digital organization. • Managed Frontline Risk Coordination activities, including Major Compliance Requirement (UDAAP/UDAP, BSA/AML, Reg E, ADA), Policy, Risk, and Control assessments. Coordinated key elements of Wells Fargo’s Risk Framework, including Business Resiliency Planning, Issue Management, Risk and Control Self-Assessment, Self-Assurance, and Internal Audit testing. • Implemented Risk Control Self-Assessment (RCSA) policy and conducted the initial risk assessment for CB/CIB Digital team in partnership with Product Management and Compliance. Assessment included risk-based review of approximately 75 business processes, rating inherent risks, and identifying and documenting nearly 150 business owned controls.• Deployed a comprehensive process and control analysis framework that identified key risk exposures in digital banking processes and leveraged data analytics to streamline control testing and reporting.• Launched Business Process and Risk Monitoring program to ensure ongoing management of key risk indicators, routine risk reporting, and assessment of technology, regulatory, and Enterprise Risk Management policy changes. • Established Business Process Management team for CB/CIB Digital portfolio, strengthening the organization’s process definition, documentation, process improvement, and policy driven certification routines. Documented baseline inventory (over 100 processes across 30 plus applications.)

Greensboro--Winston-Salem--High Point Area

Senior Digital Product Management Manager focused on Product Standards and Governance program initiatives designed to deliver consistent Commercial client experiences. Led a multi-year large scale Treasury Management compliance and technology remediation program. Provided Front-Line Business Risk coordination for the Commercial Banking/Corporate Investment Banking Digital organization. • Provided executive oversight and coordination of Line of Business (LOB) Audit and Independent Risk Management engagements, representing product and process owners.• Designed and managed Channel Standards and Education program to strategically drive increased partner awareness and adherence to policy and user experience standards, including Browser, Operating System, and Device (System Requirements), Accessibility, and capability-based standards. Provided product lifecycle process and policy training.• Sponsored multi-year agile Digital ADA Remediation Program for Treasury Management portfolio overseeing 20-25 Scrum teams and led strategic execution of Digital Accessibility program driving forward looking design, development and deployment of accessible digital solutions. Reduced the number of newly identified accessibility defects by 35%.• Launched strategic Digital Properties program for ongoing policy assessment, execution design, reporting, and governance. Program oversight included nearly 200 digital assets across Commercial Banking and Corporate Investment Banking.

Greensboro--Winston-Salem--High Point Area

Manager responsible for providing direct and indirect leadership to a large group of E-Business Consultants within a centralized Wholesale Digital Product Development organization. Accountable for ongoing Channel Standards development and oversight for Wells Fargo’s Commercial Electronic Office Portal and underlying Treasury Management and Corporate Investment products.- Analyzed Product Roadmaps and partnered with Product Owners to define, source, and delivery on their respective Business Analysis needs. - Coached team members (10-18) on Business Analysis and Process Management fundamentals and best practices. - Define project specific requirement strategies and guided project team members through complex initiatives. - Ensured project and corporate governance across Commercial Banking via standards development and oversight. - Identified, implemented, and monitored business process improvements initiatives.

Winston-Salem, North Carolina, United States

Business Analysis Manager focused on new development projects for Wachovia Connection, Wachovia Global Connection, and Remote Deposit Capture application in support of Wholesale Banking.