Collaborated directly with senior management to enhance the revenue cycle, resulting in increased cash flow.· Addressed technical and operational challenges, showcasing a comprehensive understanding of their broader impact across Professional Billing.· Collaborated with eCare, IPORT, GPM, MGB RCO, Revenue Control and the Specialty Billing team for meticulous financial analyses and assessments, contributing to the development of ROI and business plans.· Oversaw clean claim submission, effective claim follow-up, and timely cash/adjustment posting, resulting in increased cash flow.· Managed Accounts Receivable through offshore vendor partners, implementing performance analysis and denial prevention strategies.· Demonstrated competency in large, complex organizations, personnel, and organizational management.· Possessed in-depth knowledge of payer payment methodologies, making decisions through cost/benefit analysis.· Engineered and implemented streamlined operational policies, processes, and best practices, optimizing overall efficiency within Specialty Billing teams.· Managed day-to-day operations, meticulously monitoring success metrics and related activities.· Strategically planned receivables that can be outsourced while maintaining those that are difficult.· Ensured seamless operation of Specialty Billing services, including Client Billing, Transplant services, Dental, Blood Factor, SREs, Patient Inquiries, Insurance Follow-up, and Clinical Trials.· Led the effort to reduce Professional Billing Accounts Receivable for Mass General Brigham by $11.6 million in Fiscal Year 2022 through automation, training/education, and workflow efficiencies.· Created a Transplant registration and IVF Charge Review process, contributing to a reduction of Accounts Receivable by over $1.0 million for each of the department.· Improved Claim efficiency by over $9.0 million across Mass General Brigham Professional Billing.

Collaborative work to improve revenue cycle and cash flow.· Utilization of technology for revenue optimization and operational efficiency.· Root cause analysis and implementation of solutions for operational and technical issues.· Oversight of teams, policy adherence, and implementation of best practices.· Preparation and effective presentation at various forums/meetings/committees.

Supervision of 100+ employees, budget management, and direct reporting.· Implementation of new initiatives and processes related to the Epic system.· Oversight of self-pay billing, customer service, registration, and third-party billing.· Effective communication with patients, outside agencies, and other PBO teams.· Adherence to policies, procedures, and implementation of best practices