Robyn Prentice Email & Phone Number

Greater Boston Area

Contributes to the product requirements process from collection of user feedback to delivery of developed product. Oversees updates to client teams and client stakeholders regarding product direction. Contributes actively to the continuous improvement, evolution and growth of the Aon Active Exchange operational model. - Contribute to and manages ongoing.

New Hampshire

Service operations manager supporting mid-market employers with online benefits enrollment portal, including voice of the consumer for new product considerations. Responsible for Select-Segment Product Development, Client Implementations and Ongoing Operation Associates.

Developed and facilitated internal training sessions on product offerings and product changes. Developed external vendor and client trainings and communications on new product offerings and changes. Served as a team member for new internal and external product development and project managed successful rollout campaigns. Managed quarterly department.

Responsible for ensuring services, practices and processes are based on sound business decisions, cost benefit analyses and profitability considerations.Manage multiple teams across made up of Project Managers and Project Analysts.

Conducted client discovery meetings, performed end-to-end testing, and trained both operations and call center associates. Managed day-to-day activities of benefits administration; HRIS interfaces, payroll/carrier interfaces, benefits eligibility and participant problem resolution, external vendor relations.

Assist participants with Health & Welfare benefit enrollments, plan rules, procedures, problem resolutionCoach new representatives

New Hampshire