Joined as Head of Operations, Signatory Relations in May 2022, promoted to Director, Stakeholder Services June 2023. Delivering an excellent service to our signatories and other stakeholders, and building scalable, efficient systems and processes, with a focus on data quality, and data based decision making.

Promoted to Director in April 2018; headed overall operations for EMEA offices (London, Zurich, and Madrid) - systems, processes, and policies. Line management of shared business services team, including project management, executive support, administrative support, and evidence technicians. Member of the EMEA leadership team determining business vision and strategy. Was responsible for P&L costs and budget in collaboration with the CEO and Head of Office. Over my tenure at Stroz Friedberg, I redesigned, updated, or streamlined almost every system and process, so have a great understanding of all aspects of a business and how they connect - given this also applied to companies we acquired, I also understand the similarities and differences between different types of business operations processes. Led project management, key projects include the integration of three acquired companies and ongoing integration with parent company, Aon. This included financial and accounts integration as well as client workflows and back-end systems such as CRM and PM systems. Restructured operations/support team structure from US centric to regional, built EMEA operations team and strategy. Built strong key relationships with US colleagues for global consistency, compliance and support, whilst maintaining local priorities and strategy.Saved hundreds of hours of Admin time and improved bid response times through redesign of CV database in order to automate template updates and remove duplicate US/A4 documents. Designed and led training, documentation, FAQs, and troubleshooting. Steered office fit out and moved into parent company's office, covering negotiations of space allocations and resources with Aon Ops team, whilst collaborating with contractors as well as colleagues.Achieved promotions regularly, from Administrative Assistant to Office Administrator, Assistant Operations Manager, Assistant Operations Director then Director.

• Supported the business development and administration teams. • Design and production of the inaugural HPI newsletter, which was very well received amongst consultants, partners and staff. • Responsible for the upkeep and assisted in development of the HPI databases, which included liaising with the business development manager and the database programming consultant to improve the databases to tailor them to HPI’s needs, training staff on their use, and creating the user manual. • Identified opportunities, and assisted in the production of various tenders. • Assisted with the marketing of the company and its programmes, creating and distributing marketing materials, and updating the company website. • Responsibility for the production of tenders for the smaller EU projects for which HPI was part of a consortium of organisations. • Administration, including financial reconciliation and invoicing, logistical arrangements, meeting minutes, diary management, ordering office supplies, Christmas card distribution.• Member of the environment working group - initiated a new recycling system within the office. • Working between two departments required excellent prioritisation and time management skills.

• Administration and reception duties such as answering the telephone, greeting parents and children, creating signs for the nursery, ordering office supplies, printing and sending invoices and filing. • Progression to the management of nursery accounts: created monthly invoices for around 200 customers, reconciled nursery accounts with head office accounts, chased payments and updated accounts using Abacus and QuickBooks software. • Ensured client information was updated and stored appropriately in accordance with data protection.