Robert Young Iii Email & Phone Number

Upper Marlboro, MD, US

San Diego, CA, US

• Utilize administrative privileges to identify users experiencing Windows Defender block issues and provide data to MDE group.
• Responsible for conversion of VIP civilians/contractors NMCI assets to Nautilus devices [Endpoints, Windows Surfaces Pros, etc.] at the Washington Navy Yard and Pentagon.
• Utilize privileged identity management in Microsoft Entra to access Intune in order to resolve various issues such as retrieving local admin passwords, submitting resets, device compliancy checks, adding user's devices.
• Ad-hoc troubleshooting assistance for remote/on-site users with onboarding and software application issues.
• Utilize Purebred Agent capabilities to enroll multiple VIP civilians/contractors YubiKeys and troubleshoot various issues.

Lexington Park, MD, US

• Responsible for monitoring the IT submittal mailbox daily for all user requests and issues requiring troubleshooting.
• Utilized ServiceNow platform to accept software installation appointments for contractors and civilians.
• Handled software installations for both contractors/civilians desk-side and remotely.
• Troubleshot ad-hoc flankspeed issues for all users within our code.
• Handled purebred software installations for users' devices both desk-side and remotely.
• Required to issue/deactivate OCONUS features for contractors and civilians travelling internationally for work utilizing AT&T premier account.

Keller, Texas, US

• Provide hardware, software and networking support to the government civilians and military personnel at the Naval Surface Warfare Center Carderock Division (NSWCCD) supporting the NGEN contract for the Navy & Marine.
• Desk-side/Remote tier support for all IT software and hardware used for Code 10422.
• Assist with maintenance/installation of network infrastructure, servers, workstations and software interface with the government network administrators to provide contractors/civilian employees with necessary network.
• Purebred Agent responsible for installing/reinstalling contractor/civilian Flank Speed and Blackberry UEM software on government devices.
• Utilize NMCI Enterprise Tool (NET) to submit legacy/software requests, NIPR/SIPR port activations, Move/Add/Change (MAC) requests, NIPR/SIPR account creation/logical move/deletion requests, local/network printer.
• Track tickets & requests submitted via HP Service Manager (HPSM)

Alexandria, Virginia, US

• NAVSEA HQ ACIO Supporting the SEA 05 ACIO
• Process account requests, application access requests, MAC/TIE requests, network share drive access and support IT procurement requests for NAVSEA HQ employees.
• Overall IT equipment management including database management, procurement, deployment and upgrading.
• Responsible for handling all electronic spillages (U-NNPI, Confidential, Secret and Top Secret) for NAVSEA 05. Utilize ESAF report to research documented spills which have occurred on users’ local machines or network.
• NMCI Developer (NIPR/SIPR) with responsibilities including securely downloading software, installation, WIN7/WIN10 testing, troubleshooting, portfolio management and compliance record management within DADMS.
• Assist end users with maximizing SharePoint capabilities as it relates to their job function

Alexandria, Virginia, US

• Evaluate, prioritize, resolve and or end-user requests by monitoring our Helpdesk ticketing system, thus providing a timely response to customer requests for assistance. Initial triage support will be provided via.
• Asset management for all corporate issued devices.
• Maintain and produce current help desk documentation
• Install, configure, service, repair and maintain various equipment for the workforce including computers, wireless communication devices, tablets, printers, and other peripherals.

Orlando, FL, US

• Diagnosed, troubleshot and repaired devices
• Provided recommendations for problem resolution as well as repair/replacement estimates to customers based on diagnostic.
• Diagnosed/Fixed/Installed software and hardware related issues with devices ranging from smartphones, tablets, computers & game consoles
• Replacing hardware may include soldering components onto main circuit boards, replacing keyboards, trackpads, dock connectors, batteries or glass/LCD assemblies
• Interacted with and explained complex issues to customers in a non technical manner.Daily Smartphone/Tablet Repairs range from Glass/LCD replacements, liquid damage treatments, battery replacements, dock connector.
• Proficient with iPad & iPad Mini (I, II, III, IV gen), (iPad Air I, II models as well)

Richfield, Minnesota, US

• Provided personalized service and exceptional level of expertise for customers.
• Handled all aspects of the sale including: customer contracts for all wireless post-paid (Sprint, AT&T, Verizon) and pre-paid carriers, customer payments, cash and credit card/check transactions.
• Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans, and service features.

Washington, DC, US

• Sold multiple nationals products, logged inventory and efficiently operated cash register in order to maintain great customer service in a timely fashion.
• Assisted with the upkeep, cleaning and maintenance of concessions stands and equipment.

• Designed and built a responsive website using HTML/CSS/PHP and Media-Queries to launch a local news aggregator start up
• Linked WordPress with Twitter, Facebook, Instagram and Youtube using respective API's to allow users easy login
• Defined custom WordPress user roles and capabilities for security purposes
• Planned Information Architecture through product mapping & wireframesWebsite: www.scrappletv.net

Philadelphia, PA, US

• Worked closely with clients
• Promote web standards and accessibility
• Plan detailed Information Architecture through product mapping
• Implemented website designs in HTML and CSS
• Maintained company website utilizing WordPress and Umbraco
• Collaborated with marketing team in order to generate awareness about this award-winning design being featured in MoMA exhibition "Talk to Me" on our company website

Philadelphia, Pennsylvania, US

• Provide excellent customer services to alumni, students, staff, prospective athletes and community members.
• Certified in CPR and AED emergency responses by the American Red Cross and can provide emergency assistance.