Rob Zagata Email & Phone Number

Franklin Township, Nj, Us

New Brunswick, Nj

Enterprise Service Provider Oversight - Quality & ComplianceData Center/Server Room QualificationNetwork Device Qualification OversightVendor SLA ReviewFormal Recovery Plan GovernanceIncident ManagementKnowledge ManagementRequest ManagementNetwork Device Qualification

Pennington, Nj

Assigned to Bristol-Myers Squibb. Develop and maintain weekly and monthly reports for distribution to Senior Management. Prepare monthly and quarterly performance/data reports and assist/support department manager with Adhoc data entry/modifications in the central asset database.• Performing the Operational Quality and Process Manager role as it relates to Incident, Knowledge and Service Level Management and supporting processes.

Princeton, Nj

Assigned to Covance. Member of Windows 7 upgrade project team performing desktop application analysis identifying application readiness for Windows 7migration. Provide application profiles for users and devices based on review of SCCM data collected, Project Manager, Business Engagement Manager, and end user input.

Pennington, Nj

Assigned to Bank of America. Member of project remediation team to remove applications/software that were identified as a security risk and deemed not permitted. Activities included pulling pre-defined data from cusomized database and manipulating the data into a workable report identifying problem devices and removing the offending folder, file, or registry entries to bring the device into compliance. Remediation statistics were published/updated to SharePoint daily.

Desktop Support Windows XP Application Support Microsoft Office 2003Analyze current systems and processes and recommends technical solutions and improvements.Provide technical support to PSG Members.Provide data and database (MS Access) support to PSG members.

Assigned to Verizon in Basking Ridge NJ. Actively participate in Accolade software operations managing, installing and configuring Accolade to meet business/stakeholder needs. Primarily involved in supporting enterprise end-user community as a level-3 application specialist for Accolade and MS Office 2003 and 2007. Load and manage reports and templates. Facilitate Accolade ID setup, manage licensing & setup training environment. Install and maintain process models within Accolade. Participate in the development and implementation of change control practices. Develop new processes and create documentation to support in the form of process notices, training decks, and job aids. Provide group and 1:1 training to re-enforce published material. Work with Server Management Group to perform scheduled maintenance, security patch updates, and application updates on Accolade production and development servers. Configured Accolade Web Servers to use SSL encryption (IIS 6.0 Website) and renew yearly. Write change controls for application updates which includes complete set of installations instructions and back out plan.

- Windows XP / Office 2003 Desktop Support; Tickets worked and updated in ExtraView- Provide NJ Dept. of Labor with PSG monthly statistics – new members, total members, members who found jobs, members using facilities, average daily use

Assigned to Schering Plough Pharmaceuticals in Summit, NJ. Used Hewlett Packard Radia system (v. 4.02) to create, edit and personalize software distribution packages for Schering-Plough’s Windows XP and Windows 2000 workstation builds within a highly sensitive pharmaceutical research environment. Worked with Microsoft Installer Files (.MSI) this includes importing existing .MSI files and personalizing 3rd party’s .MSI files to meet the company’s standards and requirements. Have knowledge of Wise Installer 4.01 and Installshield 11. Write and edit application configuration and packaging documents in conformance with client’s standards. Used VMWare to create several different workstation builds to create a restore point in order to quickly turn around packages and test package deployment. Utilize Ghost Imaging Software to facilitate the integraton testing of new software packages with the OS and standard applications of the Schering Plough desktop build (Dell, Toshiba Laptops). Provide 3rd level support for packaging related issues in production environment.

Perform administration tasks including, setup & management of Active Directory and Exchange user accounts. Perform maintenance tasks on servers (Windows NT4, 2000, 2003 and Exchange 5.5 and Exchange 2003 Servers) and Monitor Server performance. Schedule and verify jobs for daily backups (BrightStor ArcServe); perform restores when necessary. Performed Exchange 5.5 to Exchange 2003 Migration. Support of Blackberry (Desktop & Wireless), Implemented Server/Network Monitoring Software (What’s UP), created Maps of Culpeper District which included layout of all switches, routers, and servers. Setup notifications to alert when devices are down. Implemented WSUS Server for Windows Update. Included build of Windows 2003 Server on a HP Proliant DL 380 Server. Desktop application support for Windows 2000 and XP desktops and laptops including installation and configuration of operating systems, client, and software. Create and maintain desktop/laptop images for the 8 different types of pc’s /tablets (Hewlett Packard) currently supported using Acronis imaging software. Document and publish procedures for software not included in the ‘Base imaging Build.’ Tasked with investigating fraudulent Internet use on users identified by Central Office and District Administrator, compile report and present to management. Use Remedy to track installs and helpdesk calls.

Bachelors, Management

Graduated with Honors

Associates, Marketing