Roché Lee Email & Phone Number

Leeds, England, United Kingdom

• Creating and presenting processes on tasks within the team for other departments• Composing simple and easy-to-follow step-by-step manual guides for new starters to use• Helping to create painless forward solutions to problems within the team and implement these in my workload• Volunteering for extra training or support that the team needs to be trained on which would include training new employees on all team processes• Being a go-to person in my team or for others in the department• Working on my self-development to achieve my KPIs and SLA times over all aspects of my work• Being proactive in my learning with current and new systems, and new customer training modules• Looking after the team when the Manager or Team Leader is not available• This can include complaints and confusing queries that confront the team in person or via email correspondence• Responding to all queries, both internal and external, in a professional and timely manner• Maintaining and updating customer vehicle records• Providing customers with official documentation a VE103B form allowing them to travel abroad• Managing all aspects of vehicle taxing and Cherished Transfers• Handling ad-hoc customer enquiries for our department or directing them to the correct one• Providing support to the Account Management department, clients and individual customers, to maximise the business potential of each account• Running daily MOT reports to check vehicle statuses against the government website and updating our in-house system• Processing overdue MOT reports and contacting drivers/customers/Account Managers where applicable• Opening new customer accounts and maintaining existing records• Producing vehicle schedules and email to customers/clients for signature• Running monthly reports making sure all vehicles are taxed by month-end• Making payments and raising invoices to ensure accounts balance• Managing the teams' mailboxes weekly to answer customers in SLA times

Leeds, United Kingdom

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Leeds, West Yorkshire, United Kingdom

• Interact with patients to provide and process information in response to inquiries, concerns, and requests about NHS/practice services• To ensure that all patients have a positive experience on each call and in person• To work as part of the reception team in a professional manner to provide high-quality reception, administration, and support services to all clients, visitors, GPs and Allied Health Professionals• To provide a professional call handling service and associated administrative duties associated with the work done each day• To deal with any verbal queries, concerns, or complaints from patients, clients, visitors professionally and to escalate to the Team Leader as appropriate• Identify callers or patients who may present face to face requiring an immediate emergency response and refer to the appropriate clinician, emergency ambulance service, or A&E department• To accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures by using Systm 1 and Blue Dot Navigation system• To answer/make telephone calls in a professional manner ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages• To undertake a variety of administrative duties including preparing and printing repeat prescriptions according to standard operating procedures at patient's request, distributing prescriptions, photocopying, emailing, text messaging services, filing, preparation of letters for posting, and clerical support to others within the Practice.• Handling all incoming letters from patients into the surgery and passing the information to the relevant departments• Making effective use of training to update knowledge and skills• Effectively manage own time, workload, and resources

Leeds, United Kingdom

Pudsey Leeds

Assisting the company in providing leading Physiotherapy and Allied Health Professional services to a national database of medico-legal companies, local and national businesses, self-referring clients, public sector organisations.- Speaking to customers on the phone meant I had to have people skills and be able to complete a range of administrative tasks.- Meeting and greeting patients both face to face and over the telephone.- Used IT literate (with knowledge of office suite).- Worked with confidential letters and emails to provide a service to the insurance companies/medical legal companies.- Was able to work calmly under pressure and offer the flexibility to company by working extra hours when necessary.

Leeds, United Kingdom

To build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification to B2B and B2C.Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action with the company.To set up and optimize company pages within each platform to increase the visibility of company’s social content. (E.g. Facebook, Twitter, Linked in, Pin interest).Moderate all user-generated content in line with the moderation policy for each community and audience.Creating editorial calendars and syndication schedules to not conflict with other businesses or customers.Continuously improving by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information from the data and applying it. Knowledge of on-line marketing and good understanding of major marketing channelsPositive attitude with a mind for detail. To be customer oriented and good at multitasking, organisational ability.

Based In Leeds

By motivating and facilitating supporters to maximise the funds that are raised would help the ones most in need.Inspiring new supporters to raise money, while maintaining and developing relationships with existing supporters so that the funds could continue and more research will be done to end the issue that is being raised. Developing new and imaginative fundraising activities, many of which involve raising awareness of the charity and its work at local and national levels.

Bradford, United Kingdom

Maintaining promotional database by inputting invoice and bill-back data, on forms that go to other stores or coming to the store.Updating the manager and assistant manager by consolidating, analysing, and forwarding daily action summaries.Resolving order and inventory problems by investigating data and history.Identifying alternate means for filling orders; notifying managers and customers.Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.To provide product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.Provides sales vs. projection results by preparing and forwarding sales tracking reports.Forwards samples by entering request; arranging shipment; notifying customer.To tracks sales expenses by tracking, consolidating, analysing, and summarizing expenses; forwarding for reimbursement.Updates job knowledge by participating in educational opportunities.Accomplishes department and organization mission by completing related results as needed.To organize the fashion to be shown for the month and months ahead.

Wellingborough

Identified prospective customers and businesses by reading the telephone and postcode directories and other prepared listings, to advertise a free yearly magazines.Calls to prospective customers by operating telephone equipment, using automatic dialling systems, and other telecommunications technologies.Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations in some campaigns.Completing orders paid or free by recording names, addresses, and purchases; referring orders for filling.Securing information by completing data base backups and completing the correct boxes.Maintaining a safe and clean working environment by complying with procedures, rules, and regulations, to protect peoples identities with confidentiality when storing the information. Maintains operations by following policies and procedures; reporting needed changes.Contributes to team effort by accomplishing related results as needed with a certain amount of response in an hour.

Northampton, United Kingdom

Organised a team to manage the temps to conduct the work out in among fellow workers which includes people working on the floor, in the women's department.Helped to keep the clogs working in the business and used peoples strengths to help the work go along better, rather than focusing on weaknesses and using those for their self-evaluation in the company.To ensure products are clean and ready to be displayed when delivered to the store.Maintain inventory and ensure items are in stock and to minimize the stock loss.Ensure that the maintenance of health and safety measures and store’s cleanliness.

Cache Level 3- Qcf In Cache Level 3 Diploma For The Children And Young Peoples'S Workforce, Child Development

Studied Child Care Level 3 Diploma for Young Persons.

Education record

Activities and Societies: Athletic Team, Basketball Team, Choir, Student voice, Drama class. B Tech Sport, Maths,English, ICT, Science.