Rochelle Buchanan Email and Phone Number

Determine and re-determine ongoing eligibility for Long-Term Care Services and Support programs. Conduct intensive in-person and telephone interviews with the client, client representatives, attorneys, and guardians.Provide professional case management and evaluation of services. Read and interpret Washington Administrative Code WAC, Revised Code of Washington (RCW), procedural manuals, policies, and policy clarifications.Use statewide asset verification and real property database to analyze impacts of real property transfers, quit claims, and sales.Ensure that limited English proficiency (LEP) clients receive properly translated forms and certified translation services. Input and receive data using multiple automated systems.Analyze written and oral information received

Conducted intensive phone interviews to determine eligibility for Federal and State programs; enter all case actions into the appropriate computer programs.Obtain and review necessary data, documentation and verification for Federal or State assistance as it relates to the individual's specific circumstance; review data frequently that is found in the state's computer systems to make accurate decisions. Explain programs requirements and services available. Refer clients to both Advise applicants of available services, program requirements, application procedures and verification needs mandatory and optional services and to other agencies as required.

Assisted the general public in determining eligibility for for a fee based sliding scale to allow one to access medical services. Reviewed financial information to determine eligibility. Managed case loads to ensure that clients were in compliance in providing the required documents in a timely manner. Administered and managed community voicemail setup, password creation and usage.Explained policies and procedures regarding the sliding scale and the time limits. Saftey Representative for the medical clinic for four years-trained new employees on earthquake drills, de-escalation and on how to use the panic button and what to do if it is activated (FEMA certification for safety)

Received filed documents from the general public and lawyers and indexed them into database. Scheduled hearings online and in public. Explained policies and procedures on how to file proper documents with King County Superior Court. Administered and created letters for those who were in non-compliance to court rules. Used multiple computer systems.