Rochelle D. Email & Phone Number

Raleigh-Durham, North Carolina Area

Raleigh, North Carolina, United States

Coordinated onboarding and orientation for 15 new hires, ensuring seamless integration and fostering high-performing teams.Organized and maintained confidential resident and personnel files for 130+ individuals, ensuring compliance with privacy regulations (HIPAA).Managed front desk operations, supervising 5 hospitality receptionists, and ensuring efficient and welcoming service for 50+ individuals daily.Handled all incoming correspondence, effectively managing 30+ phone calls, emails, and in-person inquiries each day.Managed petty cash account with precision, ensuring compliance with established financial and accounting standards.

Fuquay-Varina, North Carolina, United States

Enrolled 20+ students and supported families by providing 1:1 support throughout the entire enrollment and onboarding lifecycleDubbed the “Calm Meister” by colleagues and developed a reputation for showing empathy and compassion towards upset parentsCoordinated schedules and report distributions for department leads, including the Curriculum Coordinator and Financial Manager

Raleigh-Durham, North Carolina Area

Honored as one of two employees from a team of 60,000 for consistently demonstrating outstanding corporate service values and commitment to customer care.Surpassed enrollment targets, converting 90% of prospective clients through the seamless coordination of on-site tours.Fostered a positive and engaging classroom environment, focusing on skill development for up to 20 students.Cultivated strong relationships with developmentally delayed students, enhancing parent trust and satisfaction during school hoursUtilized positive reinforcement strategies to encourage student participation, promote social-emotional growth, and enhance academic achievement.

Raleigh-Durham, North Carolina Area

Processed customer transactions promptly and accurately, ensuring a smooth and efficient checkout experience.Trained new employees on equipment usage, safety protocols, and company policies to ensure smooth onboarding and adherence to standards.Operated point-of-sale systems with precision, accurately handling customer payments and ensuring a seamless transaction process.Addressed and resolved customer complaints professionally, ensuring satisfaction and maintaining positive store relationships

Raleigh-Durham, North Carolina Area

Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.Served as a Patient Advocate for over 15 students daily, ensuring accurate and up-to-date patient records and facilitating effective communication.Improved inventory management by overseeing office and medical supply levels, collaborating with vendors to place timely and cost-effective orders.Organized and executed events for 50+ families, including the Fall Festival, Thanksgiving Celebration, and annual Graduation ceremonies, ensuring smooth coordination and successful outcomes

Human Resources Management And Services

Certification, Early Childhood Education And Teaching