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Rochelle Mclaughlin is listed as Technical Account Manager at Alemba, a company with 55 employees, based in Christchurch, Canterbury, New Zealand. AeroLeads shows a work email signal at alemba.com and a matched LinkedIn profile for Rochelle Mclaughlin.
Rochelle Mclaughlin previously worked as vFire Consultant at Alemba and iSM Consultant at Vifx. Rochelle Mclaughlin studied at Cherwell.
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AeroLeads found 1 current-domain work email signal for Rochelle Mclaughlin. Compare company email patterns before reaching out.
An IT Professional with over 20 year’s business, technical and management experience in various positions within IT Service Delivery and IT Service Management.I began my career within the hospitality and retail sectors with my Japanese studies being of interest. I then moved into administration and Personal Assistant roles which led onto my career in IT. Beginning with data analysis and database administrator type roles, I evolved into Support, Training and Quality Assurance arenas. Over the years, I have moved closer to the business side of IT, focusing on Service Management best practice processes to ensure effective operational performance and the delivery of exceptional service. In my latest role, I have developed more of an interest in the business analysis aspect, with effective requirements gathering and translation of those requirements between the business and IT and vice versa. Working operationally as a Change Manager has helped immensely in my communication skills and thinking about the ‘what ifs’ and how a Change can impact individuals and an organisation, so trying to minimize any negative impact. To date, each position I have fulfilled has enabled me to develop a breadth of experience in end-to-end aspects of technology, process and service delivery across a range of industries. I’m passionate about driving changes that deliver measurable and improved service delivery outcomes where all parties involved are happy with the results. I’m constantly striving to set and achieve high standards with an accurate eye for detail and an eye on the ‘bigger picture’ as well.
Listed skills include Crystal Reports, Business Analysis, Itil, Business Process Design, and 15 others.
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A career timeline built from the work history available for this profile.
New Zealand
Looking after all our NZ accounts and some Aus. Understanding how each business is operating and where they are heading and what initiatives they may have. Providing solutions to the initiatives and problems they are trying to solve.
Christchurch
I am a Technical Consultant responsible for several large New Zealand sites. This role includes presales, business analysis, technical/functional design (including process design), implementations, customisations, training, ongoing support and overall relationship and project management.The Pre and post-sales technical support component includes pre-sales.
Change Manager consulting at CCC on behalf of Delta Software. Fulfilled this position in between recruitment for a new Change Manager.Improved Change Management process in current Service Management tool (Infra).
Whilst managing a team of four, I was responsible for implementing a Quality Assurance framework/strategies across the business. As an integral part of this, designing, implementing and executing software test plans for functional, regression and integration testing, was a fundamental process. Our team was responsible for designing/writing and ‘performing’.
Sydney Area, Australia And Adelaide
Administered and developed the Helpdesk Management database which comprised of over 7000 customer’s call information. Produced strategic reports for senior management for assessment of such areas as Support Officer’s performance, Business Units requiring predominant support, ongoing problem types that necessitate additional support, support expenditure.
London, United Kingdom
Ensured data integrity and accuracy within the main IT Resourcing Database. The Access database contained concise staff details for this large IT Company of over 800 members.Responsible for updating the database with staff movements, verifying data and consolidating and analysing this data for management reports. Co-ordinating data maintenance process.
Other employees you can reach at alemba.com. View company contacts for 55 employees →
Andria Bradac
Colleague at AlembaTyler-Jacksonville Area, United States
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KT
Kris Trigg
Colleague at AlembaUnited Kingdom, United Kingdom
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SM
Saswati Mallick
Colleague at AlembaSlough, England, United Kingdom, United Kingdom
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SD
Scott Drinkwater
Colleague at AlembaGreater Guildford Area, United Kingdom, United Kingdom
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JF
José Fonte
Colleague at AlembaGreater Guildford Area, United Kingdom, United Kingdom
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MG
Maree Guise
Colleague at AlembaClyde, Otago, New Zealand, New Zealand
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EB
Elliot Butcher
Colleague at AlembaIngatestone, England, United Kingdom, United Kingdom
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CF
Christopher Forster
Colleague at AlembaGreater Sheffield Area, United Kingdom
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LS
Laurence Scott-Mackay
Colleague at AlembaGreater Edinburgh Area, United Kingdom
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JS
James Speight
Colleague at AlembaSend, England, United Kingdom, United Kingdom
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Activities and Societies: Infra Admin and Operator training
Quick answers generated from the profile data available on this page.
Rochelle Mclaughlin works for Alemba.
Rochelle Mclaughlin is listed as Technical Account Manager at Alemba.
AeroLeads has found 1 work email signal at @alemba.com for Rochelle Mclaughlin at Alemba.
Rochelle Mclaughlin is based in Christchurch, Canterbury, New Zealand while working with Alemba.
Rochelle Mclaughlin has worked for Alemba, Vifx, Delta Software, Christchurch City Council, and Infra Corporation.
Rochelle Mclaughlin's colleagues at Alemba include Andria Bradac, Kris Trigg, Saswati Mallick, Scott Drinkwater, and José Fonte.
You can use AeroLeads to view verified contact signals for Rochelle Mclaughlin at Alemba, including work email, phone, and LinkedIn data when available.
Rochelle Mclaughlin studied at Cherwell.
Rochelle Mclaughlin is listed with skills including Crystal Reports, Business Analysis, Itil, Business Process Design, User Experience, It Service Management, User Interface Design, and Cherwell Service Management Implementations.
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