Rochelle Wright Email & Phone Number

Remote

Reviews all facets of work for all areas of HR including Staffing, ER/LR, Benefits, etc across all stations within the network. Conduct a thorough review on personnel actions as assigned to ensure the actions are in adherence with all regulatory and legal requirements. Ensures data fields on personnel actions are coded appropriately, to include verifying the correct nature of action and legal authority codes are being utilized. Review personnel actions to ensure employee data is accurately captured, e.g., Veteran's Preference, tenure, FEGLI, annuitant indicator, pay rate determinant, retirement plan, service computation date, work schedule etc.Review personnel actions to ensure position data is accurately captured, e.g., position type, FLSA eligibility, appropriation code, bargaining unit status, duty stations etc. Review grade, step, and salary on personnel actions to ensure all pay setting laws and regulations are adhered to for a variety of Title 5, Title 38 and Title 38 Hybrid positions. Responsible for reviewing and entering REMEDY help tickets for all issues including complex accessions issues, pay discrepancies and corrections, and benefits corrections.Develops reporting procedures, trending analysis, and measurements at various points in processes to identify problem areas or inherent weaknesses in works processes, procedures, and information systems. Communicates observations and findings to leadership, the Quality SSU, and the Training and Development SSU to aid in the competency development and overall compliance of the network. Applies knowledge of HR laws and management programs, requirements for HR functional specialties, and overall HR management practices to complete assigned work, process corrections and assist other HR staff with training needs. Reviews and analyze work to create a standard process for the entire network and provides training to standardize PAR actions, follow up codes and license recording across the network.

Remote

Provides quality review and analysis of all actions processed by individuals in HRSmart, serves a HR Generalist providing advisory and technical services in the areas of recruitment and placement, classification, compensation, employee benefits and employee relations, and provides expertise in support of serviced organization.Conduct quality assessments of HR products, advise stakeholders on personnel actions, procedures, and policies, ensure all HR actions are entered and generated properly, analyze data generated from a HR information system to ensure accuracy, enter data into a HR information system and conduct quality review(s) on all personnel actions, provide qualitative/quantitative analysis of HR data.Responsible for proactive monitoring of SF-52 request issues, identification and correction of trends and issues, make recommendations to correct issues and develop trainings and provision of HR advisory on workforce and personnel assignments and projects. Analyze information requirements and workforce analytics, analyze, and evaluate the effectiveness of programs using qualitative/quantitative date to see if they are meeting established goals. Reviews and audits Personnel Action Requests (PARs) to ensure the accuracy of the nature of action, authority code, PD number or Functional Statement, position description, remarks, promotions, transfers, special salary determinations, and corrections to employee records. Applies knowledge of HR Staffing, laws and management programs, requirements of HR functional specialties, and overall HR management practices to complete assigned work, process corrections and assist other HR staff with training needs. Performs administrative, audit and analytical oversight functions for human resources programs and functions related to recruitment and placement, personnel security, position management, employee relations, performance management, HR automation systems, and organizational design.

Evaluates applications and resumes using Office of Personnel Management (OPM) and Veterans Administration (VA) qualification standards, verifies eligibility, and rates and ranks applicants. Adjudicates and makes decisions on applicant appeals and agency's request to pass over (or objects to) eligible(s) certified. Provides input to the immediate supervisor on final decisions as well as coding new hires, transfers, and reassignment actions in HR Smart.Prepares or edits final drafts, examination announcement, recruiting plans, rating schedules and qualification inquiry forms in subject matter areas which the qualification and methods for their determination involve difficulty in definition and development. Prepares vacancy announcements based on Position Description (PD) and/or functional statements (FS) and Subject Matter Expert (SME) analysis of the position, qualifies/disqualifies applicants, and maintains all documentation for the job announcement. Provides technical advice and assistance to the human resources staff and management officials in all areas of staffing and recruitment, including priority placement, direct hiring, special hiring authorities, etc. Evaluates applications and resumes using Office of Personnel Management (OPM) and Veterans Administration (VA) qualification standards, verifies eligibility, and rates and ranks applicants. Adjudicates and makes decisions on applicant appeals and agency's request to pass over (or objects to) eligible(s) certified. Advise management officials on various types of appointments and their appropriate application in both the competitive and excepted services.Advise on the procedural and regulatory requirements governing the merit promotion process; develop rating factors and crediting plans for vacancy announcements; use a variety of standardized internal/external recruitment strategies to aid in strategic recruitment planning; and advise on position career patterns.

• Assist the Staffing Specialists with a variety of on-boarding activities to include: • Analyze position descriptions to develop job analyses and recruitment packages.• Assist managers with identifying competencies required, conducting and developing job analysis, developing and executing an assessment strategy, and formulating recruitment/outreach plans.• Identify skills needed for filling vacant positions and working collaboratively with HR Specialists to assure that all required documentations is submitted.• Provide guidance to supervisors on a broad variety of personnel matters to include staffing at appropriate levels to support increase efficiency within the agency.• Prepare job analyses and upload vacancy announcements on USAJOBS, prepare questions for automated system.• Prepare subject matter experts packages for rating panels. • Train on the agency staffing system.• Post job opportunity announcements.• Review applications for qualification determinations.• Adjudicate veteran’s preference.• Extend offers of employment to selected candidates within the guidelines of Office of Personnel Management compensation policy.• Provide consultations and technical guidance to internal HR customers.• Provides superior customer service by being responsive to questions and requests for information and meeting all established service level agreements.• Respond to Applicant inquiries regarding USAJobs announcements.• Review, prepare, and code Accession SF-52s per the OPM Guide to Coding and Processing.• Execute a wide range of HR Information Systems, data bases, and retrieval methods to provide data for reporting purposes.

20646

• ¬Performed a variety of complex diversity of administrative, secretarial and clerical duties.• Responsible for locating and assembling information for various reports, briefings, and conferences.• Provides support in monitoring and reconciling departmental or program budget, tracks travel and office expenditures.• Supervises the receipt of all consults and the processing of all authorizations for care; ensures proper procedures are followed in scheduling of appointments; • Supervising the budgeting requirements to include: develops yearly budget estimates; provides weekly budget updates to leadership; ensures proper accounting is followed.• Analyzes cost trends and identifies areas of concern; develops strategic goals to meet.• Responsible for the efficient distribution of workload, accurate evaluation of results, and enhancement of procedures to meet workload demands.• Incumbent supervises several staff as well as work-study students, summer aids and volunteers engaged in a wide variety of administrative activities involving the daily operation.• Supervises work assignments, writes position descriptions, and establishes performance standards for the assigned programs. • Develops policies and operating procedures for all programs under his/her supervision.• Prepares ongoing training and development of personnel to ensure employees are kept advised of program changes, training and program enhancements, and management directives.• Ensures all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.• Manages and performs employee evaluations, conflict resolution, staff development training.• Manages and maintains administrative duties while adhering to all HIPAA Guidelines.• Ensures efficient work flow of all staff including training new hires.

• Answers telephone, screens callers, relays messages, greets visitors and answers general patient-benefits questions.• Develops and maintains effective and efficient communication with the patient and interdisciplinary care team.• Facilitates and processes requests and messaging with the patient and care team, notifying patients of normal lab results, and developing and managing a tracking system for follow up care to include but not limited to consult status and test results.• Maintain patient intake with customer service and ensures a smooth patient flow process.• Train new employees and perform other duties as necessary.• Provides administrative assistance on special projects such as budget formation, data collection, program projections, and evaluation of data. • Performs clerical work in support of management. • Performs administrative support work such as collection, compilation, and/or maintaining databases and spreadsheet program information. • Processed reschedule requests from respondents and petitioners.• Participates in team huddles and team meetings to manage and plan patient care.• Sets priorities and deadlines, adjusting follow and sequencing work to meet team and patient needs.• Performs administrative follow up actions and independently following up on team huddles by sharing information and collaborating with the clinical team to assure continuity of care.• Monitors pre-appointment requirements to assure readiness for patient visit/procedure.• Coordinates and/or schedules patient appointments with other clinics or specialties.• Receives patients and visitors in person or telephonically, and recording and relaying messages and/or redirecting calls as necessary.• Orient medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative matters.

Waldorf, Maryland

• ¬Prepared new hire on-boarding documentation, post job ads, and conduct exit interviews.• Reviewed applications through the application and job tracking system.• Conducted phone screens, scheduled and conducted interviews.• Performed background and reference checks, e-verify, wrote job descriptions and entered recruiting data into HR database.• Ensured compliance with COBRA requirements, managed employee wellness initiatives.• Audited personnel payroll for accuracy and inputted confidential employee salary increases into HRIS Paychex system.• Gathered background information to assist the HR Liaison in preparing recruitment actions. • Inputted data to process Human Resource actions. • Provided administrative support to the division, filing, maintaining file libraries, and responding to information requests.• Performed administrative duties in support of management using various databases to extract, categorize, and collate specific metrics required to manage customer needs.• Provided work support in coordinating, analyzing and preparing information to aid in the support of decisions on program and administrative management areas for the support of policy, programs and operations. • Develops and maintains effective and efficient communication with the customers.• Facilitates and processes messaging with customers, providing notification and developing and managing a tracking system for follow up actions.• Performs administrative follow up actions and independently following up by sharing information and collaborating with the team.

• Provides administrative support and functions, compiling and preparing information, monitoring and tracking reports and special projects.• Identify and resolve problems that would not require manager’s direct involvement.• Address issues in accordance with priorities, policies, commitments, and program goals of the manager.• Develops and maintains specific reports to monitor, track and trend practices as well as participating and leading quality improvement efforts focused on cost, access, quality and customer satisfaction.• Greets patrons in a timely, professional, and engaging style; Deals with a very high volume of personnel contacts.• Analyzes pay accounts to identify incomplete or conflicting information.• Assists customers answering questions and inquiries.• Prepares and maintains a variety of documents to order items, reconciling invoices and submitting requisitions. • Proves ability to develop successful relationships with customers and coworkers. • Supervises the day-to-day functions of the receptionist, medical assistants, phlebotomist, and medical records clerk.• Performs audits of patient accounts to ensure accuracy and timely payment.• Submits/resubmits insurance claims, processes insurance/patient correspondence, including denial follow-up.• Check in/check out patients, balance copay logs, billing, coding, receives and resolves patient billing complaints and questions• Received visitors and phone calls to the office, taking messages and directing calls to appropriate office personnel Schedules appointments and gives information to callers.• Greets patients and visitors; Answers and routes incoming phone calls.• Generates reports, handles multiple projects, and prepares reports.• Performed routine clerical duties and support of the office functions. • Received correspondences and other information directed to the office, and routes to appropriate staff member.

Washington D.C. Metro Area

• ¬Document patient's weight, temperature, pulse, respiration and blood pressure at patient healthcare visit as ordered or per protocol.• Collect urine, blood and stool specimens in the Healthcare Centers as ordered and instructs patients on in home collection of urine, stool and sputum specimens, when appropriate.• Performs phlebotomy as ordered such as blood collection by venipuncture and capillary technique from patients of all age groups• Perform urine drug screen collections, LCM/Cyber Tools, TestCup and prepares specimens for transport to laboratory.• Documents services performed for compliance and reporting purposes.

• Received visitors and phone calls to the office, taking messages and directing calls to appropriate office personnel Schedules appointments and gives information to callers.• Performed receptionist/front desk clerical duties.• Performs insurance authorizations.• Completes disability forms, DMV handicap application or any letters or absence notes as needed.• Received patients and visitors as the initial point of contact.• Interviewed patients to make a determination for their visit and complete the appropriate forms that will be required for the appointment.• Scheduled/re-scheduled patients for appointments, referral consults, tests, etc.• Answered routine questions and resolve any simple or informal complaints.• Created patient records and uploaded/inputted information into patient records.• Managed any office/clinic templates, prepare various reports, and compose/review correspondence.• Utilized automated healthcare systems and office automation tools on a daily basis.• Greet patients and visitors; Answered and routed incoming phone calls.• Performed a variety of complicated tasks and works under immediate supervision.• Performed routine clerical duties and support of the office functions. • Received correspondences and other information directed to the office, and routes to appropriate staff member.• Provided general customer service to all visitors and patients to hospital center.

• Triage, record vital signs and administer injections on patients of all ages.• Perform EKG and run autoclave for sterilizing instruments.• Perform tasks such as filling and provide medical records.• Specimen Collection (Strep, U/A, Flu) and blood draw by Venipuncture.• Send and receive fax.• Refill prescriptions and perform prior authorization.• Process referrals, verification of patient insurance benefits and collect co-pays.• Check in/check out patients, balance copay logs. • performs audits of patient accounts to ensure accuracy and timely payment

• Assist physician in surgical procedures.• Conduct suture removals.• Assist with trimming/placing and slivering of grafts,• Assist with developing recipient sites.• Sterilize instruments using autoclave machine.• Prepare surgical rooms.• Answer phones and schedule appointments such as surgeries, consultations and post op visits.• Provide post-op instructions and shampoo clients as needed.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Minor, Human Resources Management/Personnel Administration, General

Associate Of Arts (Aa), Business Administration And Management, General

Activities and Societies: Golden Key International Honor Society , National Society of Collegiate ScholarsMagna Cum Laude