Rochelle Fisher Email & Phone Number

Sioux Falls, Sd, Us

Sioux Falls, South Dakota, United States

Mountain View, California, United States

Managed a global team of technical writers and all their output for product documentation: PDFs on demand, product Help, API docs on source Python code with PyCharm and GitHub, Zendesk Knowledge Base, video tutorials, and user communication. Led annual team vision, breaking it into goals and expectations to set and track KPIs. Maintained weekly and daily one-on-one meetings according to the writer's needs. Performance reviews. Hired writers and programmers. Managed tool procurement and became an expert in each tool we used, to be the team's first level of support and to optimize the investment.- Led initiatives to automate documentation from Python and JSON source code to DocBook XML, importing to our authoring tool (Paligo) through its API. - Researched and acquired tools to enforce the controlled language and leverage AI-generated text.- Solidified tech pubs as an ROI-rich service to users (ensure the success of usage of developers' work), Support (update docs for user questions), R&D (tech expertise to write procedures with less time-consuming input), and UX (deliver change requests for better microcopy or increased security).- Led UX Writer to create a style guide for micro-copy.- Created a style guide with a grammatical matrix of probability implications for R&D, to create accurate and concise on-screen text describing Indicators of Compromise.

Tel Aviv-Yafo, Tel Aviv District, Israel

Team Leader of the technical writers. Accountable for guides, Knowledge Base, video tutorials, Release Notes, and publishing to PDF, Zendesk HTML, and HTML5 product help. Created Word macros to convert tables, lists, and procedures to DocBook for Paligo, to save the team hours of tedious work. Created weighted areas of ownership and automated schedules for dynamic priorities with Google Sheet formulas.Created proprietary controlled language based on vocabulary analysis and implemented it with ASD-STE-100 rules. This set the documentation for localization, cheaper and faster translation, and easier use by non-native speakers.

Tel Aviv District, Israel

Led team of tech writers - project management, personnel assessment, workflows and innovations

Tel Aviv-Yafo, Tel Aviv District, Israel

Using FrameMaker and then AuthorIt, fulfilled assignments to document complete guides for products. Interviewed SMEs, researched assumed knowledge, and ran hands-on for accurate writing. Delivered proof-read results, on time, that complied with the style guide and approval cycles.

technical documentation for eTraining solutions: military and commerical flight and ground vehicle simulators.

Tel Aviv-Yafo, Tel Aviv District, Israel

(Linux software; acquired by Sun Microsystems.) Led the team of technical writers until cutbacks and then worked as sole writer. Created XML schema and wrote in vi on RHEL to deliver HTML and PDFs. Learned bash scripting to automate tasks. Later, with a strategic partnership with BMC Software, worked through Adobe Framemaker and became an expert user. Co-wrote an IBM Redbook for the product's use in iSeries mainframes.

Israel

For the affiliate marketing solution, web application, created a user guide with Microsoft Word. Create a template that included a borderless table with the company logo as a symbol for a Note.

Documented networking and telecommunications hardware and software. Involved with the final hardcopy printing: processes, time, and resources involved. Personally responsible for Group systems (versus Desktop) deliverable content and for all online help (both types of systems) from concept to final deliverable as integral part of product. Updated and maintained content and deliverable of HTML-based API documentation.

Course, Technical Writing

Course, Ministry Of Industry Course In Computer Programming

Ba, Linguistics And Education

Activities and Societies: ESC Outpost Newsletter writer and editor, Alumni Association.electives in writing and computers