Todd Jess Email & Phone Number

United States

Sioux Falls, South Dakota, United States

Sioux Falls, South Dakota, United States

Lennox, South Dakota, United States

Tea, South Dakota, United States

Sioux Falls, South Dakota

*Communicate with customers to determine delivery dates and methods in accordance with customer needs*Develop and provide unload list to drivers in advance of delivery dates*Provide customer service to Dealers by monitoring customer feedback, answering questions and providing information as requested.*Strong communication skill, Deadline-oriented, Dependable, persistent, good time management skills

*Interaction with customers and sales team to troubleshoot problems with product* Respond to inbound calls in a timely manner*Review all warranty claims and administer it with warranty awarded*Coordinate with other departments to send out product for warranty and returns of product*Maintain knowledge on various warranty programs*Ensure customer satisfaction and compliance to all warranty specifications*Evaluate data and complete all data entry for warranty claims*Manage all warranty claims. resubmit claims of required and ensure appropriate action*Coordinate with accounting department and settle all warranty claims*Maintain records of customer details and warranty references* Strong problem solving skills, Strong computer skills, Strong communication skills written and verbal