Rochelle Ferro Email & Phone Number

Santa Cruz, Ca, Us

Soquel, California, United States

- Greet customers in a timely and professional manner while taking beverage and food orders.- Maintain knowledge of brewery products including both beer and merchandise. - Process orders on Point of Sale system, ensuring patron orders are submitted properly and charged correctly. - Adhere to state laws regarding alcoholic beverages.- Accurately close two cash registers, making sure all cash and tips are properly counted.- Planned and hosted multiple artisan fairs which showcased artists and their work. - Assist in weekly landscaping duties in and around the outdoor seating and garden area.

Santa Cruz, California, United States

- Provided compassionate and empathetic support and assistance to crime victims while helping them cope with the difficulties of their ordeal.- Educated victims of their legal rights, guided them through the court process and helped them apply to the California Victims Compensation Board.- Assisted with safety planning, coordination of counseling, emergency assistance and referrals to community resources.- Kept organized case files; efficiently reviewed and assessed 50+ crime reports a month.- Participated in public awareness, outreach and educational presentations concerning advocacy for crime victims and crime prevention, including annual observances.

Utica, New York, United States

- Recruited and trained women entering into apprenticeship programs across 17 counties. - Provided technical and basic skills training as well as supportive services to help with job retention.- Coordinated with partners on project goals, oversaw staff and submitted reports to United States Department of Labor.

Utica, New York Area

- Collaborated with program staff, partners and contractors to make YouthBuild a positive influence in the lives 68 participants.- Guided students with the construction of 18 apartment units for homeless veterans.- 100% YouthBuild grant compliance, which included accurate reporting and budget monitoring.- Marketed and promoted the program within the local community.- Organized, planned, and executed 8 day Mental Toughness training. - Maintained accurate and organized case files.- Actively networked with YouthBuild Community to share information and implement best practices.

Utica, New York Area

- Successfully managed a caseload of 70+ participants ages 14-24 who were involved with the juvenile justice system.- Developed and maintained contacts with Oneida County Probation, Kids Oneida, BOCES and MVCC for the purpose of referrals, outreach, recruitment and positive public relations.- Identified supportive services while providing work readiness opportunities, leadership development, mentoring, and academic support to participants.- Connected with schools, employers, and training providers to ensure that participants were making progress and attending regularly.- Facilitated placement into employment, work experience and on the job training as identified through the Individual Service Strategy (ISS).- Ensured confidentiality of all files and records, maintaining compliance with federal, state, and local laws, regulations, guidance, policies and procedures.

Utica, New York Area

- Designed individual career plans for 60+ ex-offenders located among 3 counties.- Linked clients to supportive services such as homeless shelters, legal aid, mental health counseling, and substance abuse centers.- Visited Oneida County Jail weekly to speak with prospective clients. - Addressed client issues with probation officers, parole officers, case workers, and judges.- Served as an advocate at court dates and appointments.

Utica, New York Area

- Tracked over 2,000 program participants’ gainful employment after training completion.- Executed 4 job readiness workshops per month.- Connected with local agencies and employers to help with recruitment.

Utica, New York Area

- Worked closely with Mohawk Valley Community College and BOCES to help at-risk youth ages 16-24, earn their high school equivalency and gain construction skills.- Supervised 50+ participants while tracking their progress throughout the program. - Organized leadership days that involved guest speakers, community service, and life skills trainingEducation.

Utica, New York Area

- Provided efficient and friendly service in executive suites during Utica Comets/Utica College hockey games, Utica City Football Club games, concerts, weddings and other promotional events located offsite.- Responsible for the setup and break down of assigned suite or bar.- Maintained clean and sanitary conditions near wet bar and food area.- Solved and handled all suite owners, guests, and table requests.- Prepared checks, accepted payment, and made sure correct change was given.

New Hartford, Ny

- Built a solid customer base through friendly, attentive service.- Aided with design and layout of merchandise and displays.- Educated customers on product design to best suit their body’s figure .- Maintained store appearance by creating a visually appealing shopping environment.- Solved customer disputes and addressed up to 20+ inquiries per shift.

Utica, New York Area

- Served as a counselor to teens ages 14-18.- Determined if their eligibility was within income guidelines.- Identified and corrected discrepancies between the worker and their work-site.- Formed solid relationships with 15+ Oneida County agencies that served as work-sites.- Managed time sheets and distributed paychecks to 30+ teens.

Utica, Ny

- Responsible for ticket and merchandise sales during Saranac Thursday, The Boilermaker Road Race, special concerts and more.- Developed comprehensive knowledge of brewery products and gift store merchandise.- Responded to customer product inquiries and service issues.- Worked community, political, and social events related to the promotion and marketing of company products.- Served as a company representative at off-premise events while consistently promoting brewery products to grow client base. - Aided with the design and layout of store merchandise and displays.- Helped with mail order sales and processing.- Conducted beverage, merchandise and food inventories.

Bachelor Of Science, Human Ecology: Fashion & Textiles

Associate Of Arts And Sciences, Business: Fashion Merchandising & Buying