Rochelle Ryan Email & Phone Number

Toronto, Canada Area

Toronto, Ontario, Canada

Answer incoming calls and emails, and provide second level telephone technical support for customer self-serve portal, syndication queries/setup, Email setups for Desktop Computers, and Mobile Devices. Strong customer service, verbal and written skills.• Leadership performance• Worked closely with Level 3 Technical Support to identify, analyze and resolve issues• Educated users on the usage of various tools• Provided training and refresher sessions to users via remote desktop… Show more Answer incoming calls and emails, and provide second level telephone technical support for customer self-serve portal, syndication queries/setup, Email setups for Desktop Computers, and Mobile Devices. Strong customer service, verbal and written skills.• Leadership performance• Worked closely with Level 3 Technical Support to identify, analyze and resolve issues• Educated users on the usage of various tools• Provided training and refresher sessions to users via remote desktop connections, chat and telephone• Resolved over 600 missing product issues for 2017 Show less

Toronto, Ontario, Canada

Provided support to Sales Representatives, National Support Agents and Customers of Yellowpages.ca. Assisted in maintaining accurate content on both Yellowpages.ca and mobile platforms and identified and resolved errors on a daily basis.• Processing solution ticket requests to fix errors for National Accounts• Customer Service support for internal and external customers• Assisted with billing issues and requests

Toronto, Ontario, Canada

Provided Support to users and clients for YellowPages.ca, Canada411.ca, and Canpages.ca. Maintained and updated content for YP website products, mobile platform and internal platforms. Worked closely with Sales, Operations, Customer Service and Marketing. • Proactively process solution tickets requests to fix errors on Yellowpages.ca• Main form of contact for Customer Service, Business Services, and Marketing Team• Provide support to Sales Representatives and clients of… Show more Provided Support to users and clients for YellowPages.ca, Canada411.ca, and Canpages.ca. Maintained and updated content for YP website products, mobile platform and internal platforms. Worked closely with Sales, Operations, Customer Service and Marketing. • Proactively process solution tickets requests to fix errors on Yellowpages.ca• Main form of contact for Customer Service, Business Services, and Marketing Team• Provide support to Sales Representatives and clients of Yellowpages.ca Show less

Mississauga, On

Worked with over 200 Sales Representatives and 10 District Sales Managers. Educated Sales Representatives on products and proper contract fulfillment. Focused on strong customer service skills, data entry skills and teamwork.• Proactively processed contracts for Sales Team• Main contact for Sales Representatives• Provided Administrative Support to District and Division Managers• Responded to customer queries/requests to ensure timely resolutions

Toronto, Canada Area

Educated customers on products and usage of Hello Yellow platform. Provided administrative support to Billing Department. Strong customer service skills, attention to detail, data entry, problem solving and teamwork.• Proactively processed contracts for sales team• Respond to customer queries/requests to ensure resolution• Posted payments in a timely manner to ensure accurate customer billing

• Processed contracts in order for customers to purchase advertising space• Processed and copied advertising and entered information into company system• Main contact for customers and sales representatives• Assisted with Tele-communications for different locations

• Provided administrative support to District and Division Managers• Performed extensive work on client proposal and reports• Provided support on multiple and diverse range of assignments• Provided recommendations and solutions for customer correspondence in a timely manner

Ensured the needs of customers were met by providing superior customer service such as staying on the line to see that transferred calls were answered; ensuring that callers were not bounced around to different departmentsAnswered multi-line phones and directed client inquiriesControlled the flow of walk in customers and callers by providing immediate assistanceMonitored and distributed incoming and outgoing faxesOperated all office equipments such as printer, copier and fax… Show more Ensured the needs of customers were met by providing superior customer service such as staying on the line to see that transferred calls were answered; ensuring that callers were not bounced around to different departmentsAnswered multi-line phones and directed client inquiriesControlled the flow of walk in customers and callers by providing immediate assistanceMonitored and distributed incoming and outgoing faxesOperated all office equipments such as printer, copier and fax machine, also performed invoicing and filing duties Show less

Prepared and processed necessary paperwork related to mail services; maintained records on quantities and descriptions of materials received and distributedLocated proper addresses and made corrections for misdirected mailProcessed all classes of mail including express mail, and private carriers to ensure adherence to proper size, weight, postage and other postal requirementsPerformed other duties as required such as delivery of supplies dependent on area or department of assignment