Rocio Cropp Email & Phone Number

Austin, Texas Area

12280 Rojas Dr Unit A

• Decreased customer complaints by responding to customer promptly and effectively.• Responsible to respond to customer complaints through CAPA processes – Root cause and Preventive/Corrective Actions.• To assist the Quality Manager in establishing, implementing and maintaining the Quality Management System (QMS).• Develop continual improvement lean activities to enhance the quality system (5-S, Kaizen, Lean Methods, etc).• Interface with Engineering and Operations to ensure the… Show more • Decreased customer complaints by responding to customer promptly and effectively.• Responsible to respond to customer complaints through CAPA processes – Root cause and Preventive/Corrective Actions.• To assist the Quality Manager in establishing, implementing and maintaining the Quality Management System (QMS).• Develop continual improvement lean activities to enhance the quality system (5-S, Kaizen, Lean Methods, etc).• Interface with Engineering and Operations to ensure the transfer of new products into production are in accordance with approved data.• Supervise and train Quality Inspectors to ensure products and processes comply with QMS requirements. • Responsible to conduct internal audits and create findings report to determine proper corrective and preventive actions.• To manage supplier performance and conduct audits at supplier sites.• Customer facilities visit to expose corrective actions of customer complaints.• Collaborated on obtaining the IATF 16949:2016/ISO Certification.• Assure the quality of the products and services while maintaining supplier compliance to all PMT requirements. Show less

Santa Teresa, Nm

- Responsible of customer complaints responses through 8’d process.- Customer Service in a High level of Customer Satisfaction. - Troubleshoot to resolve customer complaints. - Responsible for the SPC programs, statistical techniques. - Process Capability and validation, Gauge R&Rs studies and calibration.- Evaluate engineering tests in support of validations studies. - Preventive and Permanent corrective actions implemented- Interface with engineering to introduce… Show more - Responsible of customer complaints responses through 8’d process.- Customer Service in a High level of Customer Satisfaction. - Troubleshoot to resolve customer complaints. - Responsible for the SPC programs, statistical techniques. - Process Capability and validation, Gauge R&Rs studies and calibration.- Evaluate engineering tests in support of validations studies. - Preventive and Permanent corrective actions implemented- Interface with engineering to introduce changes in process or product.- Development and review of PFMEA, Control Plans, PPAP programs.- Ensure that quality inspection plans are appropriate for the product and process.- Elaborate, review and approve procedures that apply to Quality process.- Reported and elaborated quality control management reports.- Oversee validation and certification of new equipment to ensure proper execution.- Supervision, Training and Certification of Quality Control process Inspectors. Show less

El Paso, Texas Area

- Responsible to be main contact with Suppliers/CSCs/Manufacturing plants to solve components QC problems.- Responsible to approve supplier PPAPs related to the assigned commodities.- Evaluate and develop Suppliers through site Audits, (Pre-production and Mass-Production).- Responsible for Claims receiving Process to coordinate Containment actions and counter measurements (raw material) through 8D reports from Supplier.- Develop preventive Actions, Kaizen activities, and… Show more - Responsible to be main contact with Suppliers/CSCs/Manufacturing plants to solve components QC problems.- Responsible to approve supplier PPAPs related to the assigned commodities.- Evaluate and develop Suppliers through site Audits, (Pre-production and Mass-Production).- Responsible for Claims receiving Process to coordinate Containment actions and counter measurements (raw material) through 8D reports from Supplier.- Develop preventive Actions, Kaizen activities, and Yocoten from the PPAP revision.- Responsible of Customer complaints responses through 8D process.- Troubleshoot to resolve customer complaints. Interface with Supplier Process.- Interface in PCN projects related to new products or product changes, process or tooling changes.- Coordinate plant side line trials (PCTA) and approve supplier PPAP.- Review and Evaluate Preventive and Permanent corrective actions implemented at Supplier’s site.- Review, Audit and approval of PFMEA, Control Plans, PPAP programs.- Ensure that QC inspection plans are appropriate for the components and process at supplier facilities.- Review and approve procedures that apply to Quality process of supplier.- To coordinate SQA investigation Report Process to respond technically to QC problems of Customers.- Responsible to issue and follow up PDN process – charges to supplier.- Responsible of conducting monthly Supplier Performance Rating summary meetings Show less

Industrial Engineer, Industrial Engineering, B.S

Graduated with Honors, first of my class.

Atcp - Alternative Teacher Certification Program, Mathematics

Completed 32 Credits Towards Mba, Master Of Business Administration