Vandi Angulo Email & Phone Number

Process paperwork, file, compete background checks, run errands

Farmers Branch, Tx

I recruit, train, and motivate.

Dallas/Fort Worth Area

Worked with and managed 9 to 26 employees at a time throughout the year, dealing directly with customers, clients, and quality control.• Customer/Client Services o Placed, refunded and cancelled orders o Redirected orders through UPS.com o Answered customer emails o Settled distribution Issues• Handled Escalated Customer Calls• System Issues• Coached/Trained Representatives• Reporting o Attendance o Corrective actions o Statistics o Created and utilized spreadsheets/forms for processes and procedures • Monitored Call/Email Volume• Monitored Representatives o Average time per incoming call o Scoring quality of calls o Average telephone answering speed o Schedule adherence

Desoto, Tx And Dallas, Tx

Worked with customers to address their needs and concerns, received and executed complex customer orders in a fast-paced environment, answered phones. Commendation received for dependability and punctuality.• Customer service• Handled irate customers• Received and placed orders• Beverage creator and food handler• Funds management o Cashier o Store security safe reconciliation o Bank deposits o Tip distributor• Readied store for opening/closing• Performed various maintenance duties• Inventory• Maintained machines and store equipment

Worked as assistant to dress maker which included dress fittings, answering phones and office maintenance

Assisted teachers and students; duties included: running errands, making copies, faxing, filing, and answering phones

Education record

Tourism And Travel Services Management