Rocio Galvan Email & Phone Number

Chapel Hill, Nc, Us

Raleigh-Durham-Chapel Hill Area

◆ Volunteered in weekly sprint meetings with UX, project manager and web developers◆ Revised website following instructions from UX and project coordinator◆ Updated Instructions for how to add meetings to the map◆ Part of outreach sub-group to help recruit volunteers for the Hackathon

Raleigh-Durham-Chapel Hill Area

◆ Engaged customers to determine shipping needs & gathered compliance docs◆ Managed 30+ air export accounts for the Raleigh, NC branch ◆ Submitted customs export filings and verified/entered rates before invoicing ◆ Communicated with overseas agents for rates, new requests and approvals◆ Cross trained on ocean export process & temperature controlled shipments

Raleigh-Durham-Chapel Hill Area

◆ Same as below

Virginia Beach, Virginia, United States

◆ Completed intensive 4 month training leading up to a final test and passed on first attempt◆ Managed store operations by prioritizing tasks & aligning them to individual strengths, organizing breaks, driving shelf-stocking speeds, solving customer issues all while completing my own tasks◆ Upheld quality standards by providing feedback, coaching or praising 21 team members◆ Placed orders based on sales analytics & maintained system by fixing inventory discrepancies

Madrid, Spain

◆ Managed disruptive behavior & monitored special needs students in a class of 12-15 kids, alone◆ Taught 16 different classes & created engaging lesson plans for elementary kids in 3rd & 4th grade

Wellington, New Zealand

◆ Assisted the donation managers to process applications for the monthly board member meetings◆ Organized, scanned and filed four months of backlogged donation application files and folders◆ Reviewed/checked purchase orders for accuracy then coded account payable invoices

Melbourne, Australia

◆ Matched a fast pace environment handling inquiries from inbound phone calls and emails◆ Followed up with frustrated & angry customers due to website downtime and payment glitches to rectify the situation

Melbourne, Australia

◆ Precisely input phone/email orders and entered into dispatch spreadsheet and system, taking care both matched 100% to avoid costly and time consuming errors◆ Talked to construction engineers, quarries, dispatchers, truckers and account managers on new orders and followed up on existing ones on a daily basis◆ Initiated and helped create an improved aggregate product spreadsheet to include sizes, colors, quarry availability, alternate names and special notes of each material

Lizard Island, Qld, Au

◆ Went above and beyond to ensure memorable experiences were created at a luxury 5-star resort◆ Greeted guests at airport and delivered a detailed point of interests tour in a 8 seater buggy, while engaging them◆ Part of a collaborative team effort in triple checking guest reservation files for a flawless check-in◆ Created daily flight manifests and coordinated car transfers to and from the island for each guest

Melbourne, Australia

◆ Efficiently and rapidly checked guests in/out of a 275 room, 4-star hotel while remaining friendly◆ Proactively addressed guests’ requests and complaints in a positive and expeditious manner◆ Verified reservation details transferred correctly from third party websites to our system

Norfolk, Virginia Area

◆ Oversaw export bookings & documentation for 5 premiere customers like Weber grill and Nestlé◆ Interpreted customer specific contracts for queries about rates, routes and surcharges◆ Verified loading appointments were adhered to and containers made railroad and vessel cutoffs ◆ Stayed in communication with HQ, overseas offices, trade, sales, intermodal, and customers to resolve issues◆ Maintained bi-weekly customer calls to ensure smooth daily operations

Norfolk, Virginia Area

◆ Meticulously completed 22 steps every 2 weeks and saw the vessel through from start to finish◆ Sent arrival notices & ensured documents, payment, & Customs clearance were received prior to release◆ Ensured releases and free time were in place at ports & rail to avoid charges to the customer or service failure

Greensboro, North Carolina Area

◆ Coordinated rail shipments by pre-planning and finding the most cost-effective option◆ Achieved daily coverage goal by securing truckers for cargo in assigned region◆ Tracked strict pick-up and delivery schedules to ensure customer requirements were met

High Point, Nc

◆ Addressed phone calls and emails to effectively solve problems regarding online orders◆ Praised by customers through internal Kudos Program for exceptional customer service◆ Maintained a thorough knowledge of product, procedures and multiple systems

Spring Place Apartments- Greensboro, North Carolina

◆ Collaborated as a team, in a limited amount of time, to make the grand opening a success◆ Marketed through different venues, to achieve our occupancy goals each year◆ Tailored each tour based on the prospects’ individual needs and made sure to always follow up

Bachelor Of Business Administration (B.B.A.), Business Studies, 3.00

Università Carlo Cattaneo Castellanza, Italy Exchange Student

Certificate, Full-Stack Web Development, A

Certificate: Full-Stack Java Developer