Rocio Marote Escobar Email & Phone Number

Madrid, Spain

• Successfully plan, deliver and manage a portfolio of approximately 15 projects major IT Infrastructure type projects to agreed parameters of time, budget, scope and quality by establishing strong cross-functional.
• Design, implement and coordinate within a team of 4 people a project management office framework which includes Key Control Indicators for time/cost reporting accuracy and timeliness, headcount utilization, overtime.

Madrid, Spain

• Prepare forecasts of 3.5M€ in order to supply products requirements by efficiently managing and controlling people, assets, and logistics resources. Optimized forecasts leading to a 20% decreased in overall logistics.
• Analyze products performance to negotiate with suppliers getting a 10% profit improvement.

Madrid, Spain

• Collaborated as SAAS Change Management Consultant, supporting tasks related to user acceptance testing activities, training and communication leading to smooth implementations complying with planned time, budget, scope.

Costa Rica & Brazil

• Act as the Project Manager for the implementation of Human Resources Employees Service Center for IBM LA Employees, performed from Costa Rica and Brazil. Implementation occurred smoothly with no impacts on the overall.
• Delivered Transition Project in line with recognized best practice methodology meeting all phase closure requirements by managing risk, governance, quality assurance, issue resolution and reporting.
• Supported Hyper Care period ensuring handover generates no impact on the operational resolution of all cases passed to respective process owners. My ability to work within global environments as one team and my.

Costa Rica

• Manage project finances to avoid negative impact on the project’s performance due to lack of budget, as well as preparing annual budget plan and monthly and quarterly forecasts in order to meet all financial targets..
• Led the new costing and billing methodology definition due to organizational transition from GPS to HR organization.

Costa Rica

• Consolidate and analyze monthly Supply Chain Management ABC (Activity Based Costing) metrics, ensuring the outcome is accurate and reliable.
• Designed and implemented weighted cost analysis, facilitating the definition of the main factors impacting the performance of the metrics.
• Based on this analysis, led monthly ABC reviews with account’s executives aiming to improve the performance of the overall processes/sub processes.

Brazil

• Led the LEAN Management System implementation in the entire GPS HR Center in Brazil to provide Management with the necessary tool to enable control over parameters such as Unit Cost, Productivity, Cost per Hour.

Costa Rica

• Responsible for designing outsourcing solutions for potential clients. Proposals designed included the optimization of resources required, Management Structure, Overall Cost Structure and transition plans. 30% of the.
• Responsible for coordinating, designing and hosting all activities related to client visits, including presentations, site tours, social activities. The success of these visits has improved the overall perception of.
• Design, forecast and analyze the Center’s capabilities to support the overall Organization growth strategy, determining hiring needs and the need to acquire new space and/or assets.
• Run Competitive Intelligence reports providing visibility of market conditions and enabling the development of growth strategies.
• Created and documented financial and operational solutioning processes with its corresponding KCOs and SODs, leading to a cost efficient model with full IBM Business Controls Compliance.

Costa Rica

• Acted as the Project Manager and Subject Matter Expert for the implementation of a productivity tool to be used throughout the entire Costa Rica Service Center (500 resources). The implementation strategy designed in.
• Designed and implemented a management model to take the most advantage of the tool’s capabilities. For example, analysis of the data provided by the tool resulted in the achievement of savings and productivity targets.
• Designed processes to control and monitor volumes, resources, overtime, availability, efficiency, utilization and span of control indicators, leading to an improved utilization of resources and more efficient processes.
• Participated in the design and implementation of an IBM Global Model to identify, share and implement best practices throughout the different departments and/or geographies.
• Managed a project to implement process and management changes recommended by the Lean methodology consulting team.

Costa Rica

• Documented all Payroll Core and Non-Core processes for 19 Latin America countries. Analyzed documented processes, identified potential risks, and designed control points improving overall controls posture.
• Implemented motivational initiatives throughout the department improving climate in a high pressure working environment.

Costa Rica

• Coordinated logistics for the Costa Rica crew. Designed a tool to optimize crew utilization, providing an improved work life balance to them.
• Led and deployed the implementation and training program of the Lufthansa Crew Scheduling system, which was deployed through TACA’s three major Latin America hubs.

Master'S Degree, Project Management

Engineer'S Degree, Industrial Engineering, Licenciatura

Engineer'S Degree, Industrial Engineering, Bachelor