Rocio Duran Email & Phone Number

Nashville Metropolitan Area

• Connect with wounded service members, their families, and family support members, who are in transition or have separated from military service.Establish rapport with them and communicate the benefits of WWP programs and services provided for wounded warriors.• Recruit wounded warriors, family support members and other support members to participate in WWP events and activities.• Plan local or regional events and activities for the benefit of Alumni and their families and… Show more • Connect with wounded service members, their families, and family support members, who are in transition or have separated from military service.Establish rapport with them and communicate the benefits of WWP programs and services provided for wounded warriors.• Recruit wounded warriors, family support members and other support members to participate in WWP events and activities.• Plan local or regional events and activities for the benefit of Alumni and their families and encourage them to participate and connect with alumni. • Develop and facilitate virtual programming content via Zoom, Facebook Live, and other technology-based platforms.• Coordinate details for and execute these Alumni events and activities, providing networking, camaraderie-building, and family bonding opportunities.• Assess the needs of Alumni and connect them with WWP programs and services that will assist with their long-term recovery and empowerment.• Identify community events and activities in the local and regional area that provide opportunities for warrior participation and connection.• Regularly communicate and network with wounded warriors, serving as a resource and mentor.• Establish effective working relationships and work collaboratively with WWP teammates.• Utilize expense controls and seek cost-saving opportunities to help manage budget effectively.• Support WW by serving as local representative at events. Serve as point-of-contact for WWPAlumni and their family members and ref them to appropriate WWP programs, resources, or staff.• Develop community support for WWP. PresentWWP vision and values to the community, communicating the benefits of WWP programs and services, and inspire them to become involved • Maintain current and accurate data in WWP intranet electronic tracking systems, e.g., SalesForce. Collect and report results and performance metrics for Alumni events and activities.• Develop and build relationships with military-focused nonprofit organizations Show less

Fort Campbell North, Kentucky, United States

Executed the garrison day-to- day operations of the Career Skills program classes, cohorts; ensured the tracking of applicants, interviews for 34 industry partnersServed as the Installation point of contact for Army Career Skills Programs performing a variety of administrative, logistical and program planning dutiesPrepared and conducted monthly briefings, orientations, and special presentations to include all marketing of material for 15 installation programs to over 500 transition… Show more Executed the garrison day-to- day operations of the Career Skills program classes, cohorts; ensured the tracking of applicants, interviews for 34 industry partnersServed as the Installation point of contact for Army Career Skills Programs performing a variety of administrative, logistical and program planning dutiesPrepared and conducted monthly briefings, orientations, and special presentations to include all marketing of material for 15 installation programs to over 500 transition Service members every quarter.Collaborated with installation stake holders, industry partners and Fort Campbell leadership by educating and communicating the mission of the Career Skills Program Show less

Nashville, Tennessee, United States

Provided Case Management for Homeless Veterans and Veteran Families at risk of losing their housing in the Nashville/Davidson and surrounding counties. Provided Case Management to over 40 Veterans while collaborating with Department of Veteran Affairs, Property Managers, Community Service Agencies, and other Nashville Metropolitan Housing leaders. Coordinated the execution of third-party funding while providing temporary financial assistance and good stewardship of VA granted SSVF… Show more Provided Case Management for Homeless Veterans and Veteran Families at risk of losing their housing in the Nashville/Davidson and surrounding counties. Provided Case Management to over 40 Veterans while collaborating with Department of Veteran Affairs, Property Managers, Community Service Agencies, and other Nashville Metropolitan Housing leaders. Coordinated the execution of third-party funding while providing temporary financial assistance and good stewardship of VA granted SSVF funds. Responsible for the daily administration of assigned clinical documents in accordance with Health Insurance Portability and Accountability Act and Centerstone Confidentiality policies. Performed Data Analysis and compiles weekly executive reports supporting the homeless coordinated entry for eight Nashville and surrounding counties Show less

Fort Campbell, Kentucky

Performed routine tasks required to administer and execute human resource programs including new employee training and development. Significantly increased efficiency and saved time by creating a searchable database for digitized human resources documents, enabling access of 200 personnel records.Played a key role in a Training and Development Project by partnering with Process Engineer and translating 90+ documents from Spanish into English to successfully implement program.

Fort Campbell, Ky

Supported new and existing working relationships with U.S. military and local community leadership to maximize service awareness and delivery of 8 transitional functions successfully. Conducted over 500 hours of Outreach community events which directly impacted over 300 transitioning clients and their families with zero complaints.Communicated with clients daily via phone calls and emails. Provided excellent customer service by scheduling over 20 appointments on a weekly basis through… Show more Supported new and existing working relationships with U.S. military and local community leadership to maximize service awareness and delivery of 8 transitional functions successfully. Conducted over 500 hours of Outreach community events which directly impacted over 300 transitioning clients and their families with zero complaints.Communicated with clients daily via phone calls and emails. Provided excellent customer service by scheduling over 20 appointments on a weekly basis through use of Salesforce, and Microsoft. Served as the Fort Campbell Outreach Coordinator intern (pilot) with USO Pathfinder, assisted in the improved accuracy of transitional services by 100%. Show less

Fort Campbell, Kentucky, United States

Led over 53 personnel while managing ammunition, petroleum and the distribution of various logistical assets. Managed daily human resources and supervisory duties in a large aviation organization ensuring the professional development, and training requirements were met over a 24-month period. Maintained and secured 100% accountability of military equipment and sensitive items valued at $3M which resulted in zero losses of equipment over a 48-month period. Managed the receipt, storage… Show more Led over 53 personnel while managing ammunition, petroleum and the distribution of various logistical assets. Managed daily human resources and supervisory duties in a large aviation organization ensuring the professional development, and training requirements were met over a 24-month period. Maintained and secured 100% accountability of military equipment and sensitive items valued at $3M which resulted in zero losses of equipment over a 48-month period. Managed the receipt, storage, testing, issuing and forecasting of over 290,000 gallons of aviation grade jet fuel, enhancing quality assurance and quality control in a diverse environment. Show less

Fort Campbell, Kentucky, United States

Provided daily administrative and managed human resources functions in a multi-faceted organization comprised of logisticians. Enhanced payroll, and additional tactical policies for 200 personnel. Coordinated the efforts to conduct an overall 100% audit for 200 employee’s payroll and personnel records. Which resulted in recognition from higher echelon as the first audit conducted accurately in over 3 years. Facilitated Master Resilience training to maximize training requirements over a… Show more Provided daily administrative and managed human resources functions in a multi-faceted organization comprised of logisticians. Enhanced payroll, and additional tactical policies for 200 personnel. Coordinated the efforts to conduct an overall 100% audit for 200 employee’s payroll and personnel records. Which resulted in recognition from higher echelon as the first audit conducted accurately in over 3 years. Facilitated Master Resilience training to maximize training requirements over a 24-month period for 200 employees, ensuring the organization sustained compliancy.Advised the Director and Executive staff on consultative recruitment and retention services by supporting a retention program for over 400 employees. Managed operational and clerical support services for accuracy of customer services, data entry, retrieval of records management, and the handling of sensitive and classified information. Directly impacting services for 400 personnel. Developed data analytics and metrics for complex recruitment issues which influenced and advised Senior Leadership. Show less

Fort Campbell

Led over 20 personnel in transition, responsible for their medical, administrative, training, social, spiritual, and family needs at a high profile and diverse organization during a 24-month period.Logged in over 2,000 miles by escorting and transporting personnel medically evacuating into the United States and for treatment to various medical facilities within the States of Alabama, Kentucky, Ohio and Texas.Instructed and managed Adaptive Reconstructive Program events at the Warrior… Show more Led over 20 personnel in transition, responsible for their medical, administrative, training, social, spiritual, and family needs at a high profile and diverse organization during a 24-month period.Logged in over 2,000 miles by escorting and transporting personnel medically evacuating into the United States and for treatment to various medical facilities within the States of Alabama, Kentucky, Ohio and Texas.Instructed and managed Adaptive Reconstructive Program events at the Warrior Transition Battalion ensuring that 35+ personnel participated twice a week during a 12-month period.Worked together with Nurse Case Manager, Social Workers, Attending Physicians and Occupational Therapists, facilitating the healing and recovery of 15 personnel medically retiring and 5 personnel returning back to duty. Show less

Fort Bragg, North Carolina, United States

Managed the Drug and Alcohol Prevention Program and oversaw the monthly urinalysis for over 200 personnel. Wrote policies and Standard Operating Procedures and enforced composite risk management safety program. Recognized by supervisors for enforcing the Drug and Alcohol Prevention Program, received 96% during the yearly inspection.Utilized all means available to keep personnel focused on all levels of risk management, resulting in zero drug and alcohol problems during a 24-hour… Show more Managed the Drug and Alcohol Prevention Program and oversaw the monthly urinalysis for over 200 personnel. Wrote policies and Standard Operating Procedures and enforced composite risk management safety program. Recognized by supervisors for enforcing the Drug and Alcohol Prevention Program, received 96% during the yearly inspection.Utilized all means available to keep personnel focused on all levels of risk management, resulting in zero drug and alcohol problems during a 24-hour period.Facilitated Master Resilience training to maximize training requirements over a 24-month period for 100 employees, ensuring the organization sustained compliancy. Show less

Bachelor’S Of Science In Management, Business Administration And Management, General

Demonstrated Senior Logistician, Logistics

Master Resiliency Level 1