Rocky Kung Email & Phone Number

Santa Barbara, Ca, Us

San Francisco, Ca, Us

• Planned and executed QA roadmap. Collaborated with Engineering and Production teams to lead meetings to define scope, establish product requirements and timelines, as well as resource allocation for projects. Implemented efficient workflows to deliver projects in line with company objectives and OKRs. • Collaborated with Marketing team to demonstrate and explain upcoming features. Worked with Customer Care team to diagnose user problems and provide workarounds for known issues.• Worked with Analytics team to create queries and dashboards to determine overall product health utilizing third party software (Mode Analytics, Hockeyapp, and Backtrace).• Triaged post software release cycle results. Made adjustments based upon key findings. Prioritized bug fixes based on cost, scope, impact and ROI.• Test lead for Vector, a voice activated home consumer AI robot. Main testing areas included: robot and mobile app software, cloud and natural language processing, as well as backend database and servers.• Project lead for key feature implementations including: GDPR, international localization, and Amazon Alexa integration, which from project inception to certification took only ten weeks. • Managed 15 offshore test team members. Scoped out and assign daily tasking. Annual visit to meet the team to run project retrospective as well as job training for upcoming features.• Created and implemented a data and customer-centric testing strategy. Adjusted existing test plans to influence product decisions, maximize test efficiencies, and minimize test time. Utilized this test strategy to be more cost efficient with test device budgeting.• Onboarded and trained new Test team members.• Conducted culture fit interviews as well as provide product demonstrations to company wide hires. I was 1 of 5 employees who did this in a 200 person company.• Successfully delivered 3 consumer robots, all award winning and #1 selling in several categories.

San Francisco, Ca, Us

- Project management for Dr. Andreas Weigend, former Chief Scientist at Amazon. Currently managing Dr. Weigend’s book tour across 15 cities and 3 continents by working with being the main liaison for publishers, PR companies, and book retailers to organize logistics of speaking venues, book order fulfillment, and event publicity.- Develop, manage and maintain strong collaborative relationships with new and existing domestic and international clients.- Plan, coordinate, as well as execute events and workshops within time, scope, and budget requirements. Recent clients include as Hyatt, Bank of America, and MasterCard.- Draft and execute all client and partner contracts and invoices. Work with accounting team to ensure proper payment and resolve issues.- Onboard, train, and mentor all 25 new employees.- Initiate business development proposals and correspondence communications with the myriad of people, companies, and organizations that Dr. Weigend works with and meets at worldwide conferences and workshops, such as: TED conferences, The World Economic Forum, and The Economist's Ideas Economy Conference- Created and implemented a system to improve the process for tracking the dozens of pending and confirmed speaking engagement statuses. Reduced time from speaking inquiry to contract execution by 20%.- Creatively plan complex travel itineraries in order to maximize efficiencies, minimize dependencies and stay within budget. Responsible for Dr. Weigend’s intensive 200,000+ miles per year travel program, including management of 4 round the world airline tickets and ground logistics, and maintaining an extensive database of loyalty programs.

- Developed and oversaw a rigorous Quality Assurance department. Created and executed test plans and managed the product release schedules for 4 iOS and Android apps, APIs and internal tools in a Scrum Agile framework.- Collaborated across company departments to gather necessary requirements to build consensus and ensure a cohesive company product. Acted as liaison between the technical and non-technical teams so that new features and tools were properly demonstrated and taught company-wide.- Identified and implemented processes to improve product handoffs between internal departments to maximize work flow efficiencies.- Reduced the time requirement for product testing by 50% in an environment with a very aggressive and fluctuating product timeline.- Tracked, monitored, and maintained bug database from external customer reports and from internal testing.- Worked with third-party services to ensure both parties’ SLAs were met.- Learned and utilized SQL to identify patterns, product loopholes for user fraud. Created and led a fraud team and implemented preventive measures that reduced fraud by 25%.- Took on additional special company projects as needed, such as planning and executing community events for drivers and becoming chief liaison with special needs users.- Spearheaded the product, design, and testing of the app to make them ADA compliant.

San Jose, Ca, Us

- Led Flash Runtime testing on multiple platforms for mobile devices (iOS and Android), and desktop computers (Windows and Mac OS X), ensuring consistent team testing practices for consistent and reliable testing results- Identified issues with Flash Runtime products. Wrote detailed, succinct, and easily intelligible bug reports for quick resolution to problems- Became an expert on mobile devices, mobile video, and multimedia - Collaborated with Flash Player software developers to isolate specific bugs and help get them resolved quickly. This enabled much faster resolution of hard-to-reproduce bugs- Coordinated projects with hardware partners AMD and Intel (among others) to ensure that the QA team had a solid understanding of the prototype/beta hardware platform and a firm understanding of testing matrixes for those hardware platforms- Led a team of 10 people in Quality Assurance projects through multiple Flash Player releases- Created and implemented training program for new QA Engineers to save time on training process. Was able to bring 6 new-hires 100% up to speed on devices, platforms, processes, and protocols in just 1 week each while still being productive as a QA Engineer himself

Washington, Dc, Us

- Trained and managed a team of 18 in the process and usage of Census materials to gather appropriate data- Organized and processed substantial amounts of information gathered by Census takers- Completed Census duties for the districts under my supervision 3 months ahead of schedule- Took on responsibility for conflict resolution with uncooperative members of the community

- Canvassed and solicited members of the public in target areas for campaign support- Participated in fundraising efforts

Washington, District Of Columbia (D.C.), Us

- Planned, managed, and oversaw aspects of the China and the World Economy event and workshop for over 200 donors, scholars and researchers which brought the Council praise and recognition from government agencies as well as the Washington Post- Researched US foreign policy with China and Taiwan on a number of critical issues, including human rights, foreign trade, and debt, which resulted in a 15% increase in reports being published by the Council- Interacted continually and conducted outreach efforts with media agencies, embassies, and donors to promote the Council’s goals- Drafted communications materials including press releases and newsletters- Copyedited Council publications: Taiwan: Search of a Strategic Consensus and China and the World Economy, a collection of research and reports from leading scholars specializing on China- Implemented a more effective data and filing management system for Council research and publications

La Jolla, Ca, Us

- Administered daily office operations: scheduling, file management, data entry, faxing, phone and mail duties- Resolved conflicts regarding company procedure and demands from students' parents

La Jolla, Ca, Us

- Utilized communication and interpersonal skills through work international college students- Coordinated and organized activities for 20 students

Bachelor’S Degree, Communication

Bachelor’S Degree, Political Science - International Relations

International Relations And Affairs

Professional Certificate, Green Business And Travel