Robert Crouch Email & Phone Number

Teaneck, New Jersey, Us

Created Customer Experience Lab to showcase Cognizant’s BSS/OSS Reference Architecture. Developed platform to demonstrate capabilities in IoT and user generated content management featuring blockchain for DRM contract management, AI on big data for digital asset enrichment, event driven microservice architecture, and mobile commerce. Developed Salesforce/Vlocity real-time price management tool for business user to administer complex matrix pricing strategies. Provided workshops and training to Business for Strategy and Process Transformation, Operations for Program Management, and IT for Architecture and Delivery. Managed the CTO Group, a globally dispersed Senior Solution Architect team comprised of exoerts in their respective disciplines that provides workshops and business/technical solution direction to Cognizant’s clients.

Teaneck, New Jersey, Us

Architected and implemented Cognizant’s Configurable Solutions Framework (CSF), a cloud based multi-instance Catalog Driven Solution as a Service supporting B2C (Consumer) and B2B (SMB/Enterprise/Wholesale) for wireless and wire line to enable Lead/Quote/Order-To-Cash Business Process enablement on a single business configurable, multi-channel eCommerce platform, to co-exist with and augment a MSP/CSPs Heterogeneous environment.

Philadelphia, Pa, Us

Transformed Business Services technology platform, including Sales, Order Management, Service Delivery, and Billing, leveraging private and public cloud computing achieving significant increases in automation and scale to support business growth from $800M to $2.4B. Developed professional network with key technology organizations, including Oracle, IBM, Salesforce, Accenture, and Cognizant, ensuring immediate industry expert support for solving unique problems and achieving a dynamic staffing model with offshore capacity, Center of Excellence, and in-house professionals for continuity. Worked with professional associations, strategic partners, and software companies to establish and implement industry standards, reducing integration costs and complexity. Managed the technology integration for two business services acquisitions exceeding revenue retention and timeline goals. Created an incubation group to develop early stage capabilities supporting business development exploratory activities.

Philadelphia, Pa, Us

Developed data center strategy and five-year plan, managing National and Alternate Point of Presence data centers, including capacity and demand, infrastructure and application standards, and budget and operational plans. Served as technology program owner for key initiatives directly tracked at C- level, including development of Comcast Service Oriented Architecture (SOA) Platform. Established Comcast’s first Release Management organization, known as “Air-Traffic Control,” directing all system deployments and coordinating dependencies and impacts across all internal and external organizations. Acted as command and control owner for major service outage events, orchestrating activities across Security, Network, Infrastructure & Operations, Application, Vendor, and Partner teams. Developed critical authentication and authorization solution allowing competitors to access Comcast owned content to meet federal regulatory terms in acquiring NBC Universal.

Managed the post acquisition integration of the Prommisor IT organization. Developed the integrated application roadmap to support the new business unit.

Implemented scalable, high-availability enterprise platform to support service-oriented architecture and developed web-based services incorporating Java and .NET to replace more than 140 legacy systems. Managed Data and Test Center network including internal tier 3, co-location, and 187 test delivery facilities. Developed, implemented, and managed disaster recovery and business continuity plans. Enhanced role as international service provider to regulated industries by developing and implementing roles, policies, procedures, and security to achieve regulatory compliance, such as ITIL, CMM, Sarbanes-Oxley, Safe Harbor, HIPAA, Payment Card Industry, and SAS-70. Created 75-seat call center and migrated operations from external service provider. Managed post-acquisition integration activities rationalizing custom software products and merging technology organizations. Pioneered architecture and developed the high stakes testing industry leading computerized adaptive testing platform leveraging configuration driven Business Rules Engine lowering operating costs and speeding time to market for new testing programs resulting in improved contract win rate.

Microsoft Government Practice subcontract to perform information technology capabilities assessment supporting eGovernment for Commonwealth of Pennsylvania. Built service-oriented architecture leveraging Microsoft platform to enable electronic integration of internal solutions with external partners. Developed and implemented “Pennsylvania Open for Business” platform, a web-based solution for Commonwealth of Pennsylvania. Established and maintained project communication channels for sponsors, team, and senior management. Coordinated activities with Pennsylvania State Office of Information Technology operations group, Microsoft development groups, and Commonwealth of Pennsylvania Department of State. Contract work for DuPont to separate information technology operations for divestiture of DuPont Textiles & Interiors, transitioning to INVISTA. Created application matrix to identify business function and value for consideration in planning separation effort. Coordinated information technology work effort conforming to Six Sigma requirements for matrix global team consisting of DuPont business sponsors, internal information technology staff, and multiple contract companies. Facilitated client meetings, analyzed business needs, and structured methodology for consolidation of business applications in multiplatform environment. Provided project management training to newly formed organization, enabling independent program office operations.

Dublin 2, Ie

Created Program Management Office (PMO) to measure and analyze progress, identify risks, and forecast demand for more than 1,300-member, global, multi-company program team in high matrix environment with executive sponsors from multiple DuPont divisions, Accenture, and CSC. Designed strategy and governance model and led implementation of project management solution, based on Project Management Institute Best Practices and Accelerated SAP (ASAP) methodology. Directed operations of project office team, ensuring adherence to processes and policies. Developed project tracking methodology and delivered project management training to executives, project managers, and teams, resulting in improved data quality, simplified processes, and reduction of time to gather and report performance data.

Created business strategy to facilitate transition from startup to profitable growth company. Led design and implementation of front end for industry-first eBusiness solution. Developed web-based technical information management solution, a strategic pillar application for Dow. Implemented custom corporate-wide information management solutions for Fortune 500 companies. Identified as technical expert for process innovation and optimization, including Six Sigma projects, resulting in business transformation within companies that included General Electric, Dow, and Baxter. Forged relationships and strategic alliances with industry-leading corporations and regulatory agencies. Database Manager, 1993-1998. Established relationships with more than 400 plastic materials producers, resulting in world’s largest and most complete plastics database available. Served as project manager and technical lead for custom software development and application integration for multiple Fortune 1000 companies in medical and chemicals industry. Developed web-based materials selection tools and product catalogs using SQL databases, C++, VB, ASP, JAVA, JAVASCRIPT, and XML. Created and implemented corporate testing department responsible for quality assurance and quality control of products and technology, including specifying tools, processes, staffing, and training. Authored Pocket Specs for Injection Molding and Pocket Performance Specs for Thermoplastics. Sales Associate, 1991-1993. Sold commercial and custom software products, achieving highest annual sales for company. Created and cultivated strategic relationships with trade organizations and key accounts.