Rod B. Email & Phone Number

Atlanta, Georgia, United States

At Brinson Designs Inc., we pride ourselves on being a comprehensive, full-service marketing agency dedicated to empowering businesses in the digital realm. Our expertise spans the entire lifecycle of brand development—from the initial conceptualization and design phase, through the critical stages of growth and marketing, to corporate evolution and restructuring. Our core focus lies in Graphic and Web Design, where we harness creativity and innovation to elevate your company's branding… Show more At Brinson Designs Inc., we pride ourselves on being a comprehensive, full-service marketing agency dedicated to empowering businesses in the digital realm. Our expertise spans the entire lifecycle of brand development—from the initial conceptualization and design phase, through the critical stages of growth and marketing, to corporate evolution and restructuring. Our core focus lies in Graphic and Web Design, where we harness creativity and innovation to elevate your company's branding, ensuring it resonates with your target audience. By partnering with us, you gain access to a dedicated team of professionals committed to delivering bespoke solutions that cater to your unique needs, fostering sustainable growth and enhancing your market presence. Show less

Atlanta, Georgia, United States

As a Sr. CSM within the Financial Services vertical, my role is a strategic customer facing position focused on increased adoption of DocuSign products and offerings and value realization of their investment. As an internal advocate of DocuSign, I consistently offer my knowledge, skills, and empathy to meet their customers’ business objectives and wanted outcomes, through the use of data and measurable actions at scale. This includes developing and executing success plans in collaboration… Show more As a Sr. CSM within the Financial Services vertical, my role is a strategic customer facing position focused on increased adoption of DocuSign products and offerings and value realization of their investment. As an internal advocate of DocuSign, I consistently offer my knowledge, skills, and empathy to meet their customers’ business objectives and wanted outcomes, through the use of data and measurable actions at scale. This includes developing and executing success plans in collaboration with Sales and Customer Success partners to reflect a holistic path to a modernized system of agreement. A few other responsibilities include driving cross-functional opportunities for adoption growth, delivering adoption-related insights and readouts of specific customer outcomes, & collaborating and communicating with Sales/Support to ensure alignment on plans. Show less

Atlanta, Georgia, United States

In this role I serve as thought leader, customer advocate and partner to DocuSign’s most strategic customers in their use of DocuSign’s CLM/CLM+/Analyzer/CSM offerings. This includes developing and executing success plans in collaboration with Sales and Customer Success partners to reflect a holistic path to a modernized system of agreement. A few other responsibilities include driving cross-functional opportunities for adoption growth, delivering adoption-related insights and readouts of… Show more In this role I serve as thought leader, customer advocate and partner to DocuSign’s most strategic customers in their use of DocuSign’s CLM/CLM+/Analyzer/CSM offerings. This includes developing and executing success plans in collaboration with Sales and Customer Success partners to reflect a holistic path to a modernized system of agreement. A few other responsibilities include driving cross-functional opportunities for adoption growth, delivering adoption-related insights and readouts of specific customer outcomes, & collaborating and communicating with Sales/Support to ensure alignment on plans. Show less

Atlanta, Georgia, United States

I am responsible for ensuring the success of key enterprise accounts by shaping processes, managing key customers’ retention lifecycles, helping to uncover expansion opportunities, and closing renewals in order to achieve your annual targets.I work to build deep relationships within my accounts, helping to uncover expansion opportunities with other stakeholders. Directing “Business Value Assessments” within my key accounts to ensure these customers can prove their return-on-investment… Show more I am responsible for ensuring the success of key enterprise accounts by shaping processes, managing key customers’ retention lifecycles, helping to uncover expansion opportunities, and closing renewals in order to achieve your annual targets.I work to build deep relationships within my accounts, helping to uncover expansion opportunities with other stakeholders. Directing “Business Value Assessments” within my key accounts to ensure these customers can prove their return-on-investment from Whatfix. Proactively identifying potential issues within key accounts, and working cross-functionally with Whatfix personnel and client personnel to solve them. Ensuring a high retention rate, on-time renewals, and expansion opportunities (up-sell, add-on, cross-sell, etc.) Holding strategic workshops and business reviews with executive sponsors at key accounts to drive further product adoption and grow business footprint. All while helping build Customer Success infrastructure such as playbooks and product adoption programs to drive better customer retention. Show less

Atlanta, Georgia, United States

As a Sr. CSM, I am responsible for ensuring that customers obtain maximum value from their investment into Alfresco. I do this by building strong, ongoing relationships and driving opportunities that bring more value to companies. I work closely to act as a liaison between product experts, and business personnel internally and externally, helping to transform our customers vision into actual results. Additionally, I work to navigate customer organizational structures to identify and build… Show more As a Sr. CSM, I am responsible for ensuring that customers obtain maximum value from their investment into Alfresco. I do this by building strong, ongoing relationships and driving opportunities that bring more value to companies. I work closely to act as a liaison between product experts, and business personnel internally and externally, helping to transform our customers vision into actual results. Additionally, I work to navigate customer organizational structures to identify and build relationships with executives and stakeholders alike, ensuring that value is recognized throughout their journey. Show less

Atlanta, Georgia, United States

As a Sr. CSM, I am responsible for ensuring that customers obtain maximum value from their investment into Alfresco. I do this by building strong, ongoing relationships and driving opportunities that bring more value to companies. I work closely to act as a liaison between product experts, and business personnel internally and externally, helping to transform our customers vision into actual results. Additionally, I work to navigate customer organizational structures to identify and build… Show more As a Sr. CSM, I am responsible for ensuring that customers obtain maximum value from their investment into Alfresco. I do this by building strong, ongoing relationships and driving opportunities that bring more value to companies. I work closely to act as a liaison between product experts, and business personnel internally and externally, helping to transform our customers vision into actual results. Additionally, I work to navigate customer organizational structures to identify and build relationships with executives and stakeholders alike, ensuring that value is recognized throughout their journey. Show less

Greater Atlanta Area

Customer success manager providing world-class ECM solutions to the world's most respected brands.• Manage customer on-boarding process including product set-up and training, custom implementation, and paid media integrations to deliver simple and smart results.• Assist clients in production planning, strategy, and ECM legacy transitions.• Coordinate closely with cross-functional teams (including product development, technical support, UI engineering, and customer care) to… Show more Customer success manager providing world-class ECM solutions to the world's most respected brands.• Manage customer on-boarding process including product set-up and training, custom implementation, and paid media integrations to deliver simple and smart results.• Assist clients in production planning, strategy, and ECM legacy transitions.• Coordinate closely with cross-functional teams (including product development, technical support, UI engineering, and customer care) to ensure successful delivery of licenses, projects and resolution of issues.• Lead strategic initiatives with customers to achieve product adoption and campaign success through our Enterprise and Cloud application.• Conduct weekly business reviews, health checks, analytics reviews, and Gainsight scoring to maintain customer satisfaction and successful deployment of projects. Show less

Greater Atlanta Area

Assist customers through Salesforce cases with configuring and troubleshooting all aspects of the software, including but not limited to: installation, authentication, database connections, JVM tuning, OS tuning, clustering, API/CMIS, Maven, Alfresco SDK, application servers (Tomcat, JBOSS), Records Management, Outlook Integration, and Content modeling. Provides email, phone, and interactive support for all issues and work to resolve problems within timely manner.

Greater Atlanta Area

Performed complex analysis and modeling, utilizing a variety of systems to build hybrid dashboards & provide support to LOB’s and shareholders alike. Reviewed logs, created and maintained several SharePoint sites that housed InfoPath forms and Excel files that provided reporting and data mining and management information. Tracked trends and analyzed data to provide feedback on different ways to improve processes and make day-to-day activities automated and efficient.

Greater Atlanta Area

Created Excel reports that monitor daily and monthly trends of ATM Cash Accounts used by upper management. Developed daily reports for potential loss notifications, cash entry match groups, daily over goals, and Valero Cash Orders. Assist Banking Center Support with various functions including Claims, Loss Event Reports, Delinquent settlement correspondence, and developing reports. Also a part of the SharePoint Development teams, tasked with the responsibility of developing new Webpart… Show more Created Excel reports that monitor daily and monthly trends of ATM Cash Accounts used by upper management. Developed daily reports for potential loss notifications, cash entry match groups, daily over goals, and Valero Cash Orders. Assist Banking Center Support with various functions including Claims, Loss Event Reports, Delinquent settlement correspondence, and developing reports. Also a part of the SharePoint Development teams, tasked with the responsibility of developing new Webpart pages, organizing and cleaning existing sites, strategizing on increasing efficiency, while creating new processes for the Support team. Show less

Bachelor'S Degree, Electrical Engineering Technologies/Technicians

Associate’S Degree, Oracle Database Administration