Palo Alto Security Cisco FirepowerDesign, Implement, Manage, Migrations, DecommissionsNIST Framework

Established processes, and procedures to create State Farm Inc first enterprise wide firewall audit to comply with PCI DSS regulations.Led a collaborative effort to assist technical, and non-technical team members to find vulnerabilities within Palo Alto firewall rules. Work closely with multiple company teams, to remediate information security risk/vulnerabilities, by providing risk assessment, and IT auditing.Contribute to security awareness training by suggesting, and implementing best practices according to NIST-800-50 guidance.Created scripts in Python IDLE for the purpose automating routine task, and processes.Developed a database to effectively track, and communicated firewall rules, as they are examined, removed, and implemented to ensure compliance to PCI DSS regulations.Provided executive reporting to monitor project progress, and deliverables.

Provide Tier III support for multiple firewall platforms within Verizon Communications Inc.Build, deny, implemented, remove, and track application, and system access within a global telecommunications network using syslogs, PCAPs, other logging platforms.Work on an on-call rotational basis to maintain 24hour, 365 supports of all firewalls, and load balancers within Verizon's VMN, IDN, and VOL network. Achieved, and implemented, break/fix procedures of, various Checkpoint, Palo Alto, Juniper, F5, Cisco, and other firewall appliances, and intrusion detection systems.Use correlation techniques to discover patterns, and anomalies to identify data flow issues within firewalls, and routers. Use of tools to examine geographical irregularities, suspicious IP request, white list, and black list for managed firewalls.

TierII support for Frontier Communications Cisco based wide area network (i.e. Firewalls, Routers and Switches). Assist CO Techs in network changes and network installations of gigabit Ethernet cards. Troubleshoot interface issues that cause DSL customer route issues, (i.e. slow speeds, intermittent connectivity, and can’t connect). Provide Broadband Operations Support DSL Router, DSLAM, ASAM, TA5000, TLS Network, while providing transport support for Frontiers National Telecommunications network and FIOS Internet and FIOS TV issues in a NOC environment.Manages multiple network outages simultaneously with the ability to work across groups, and providing a liaison contact for outside ISPs, ILECS, and CLECS to internal customer to correct outage issues. Network monitoring, troubleshooting Alarms in INMS, Netcool, to determine outage location and actively working technical bridges to resolve customer issues.

Created, and designed performance metrics for various aspects of the Network Support Group. Use a combination of tools such as MS Office, Oracle, SQL Server, ASP.NET, Visual Studio, SQL Business Intelligence Studio and Web Development to create applications and reporting projects on a daily, weekly, monthly and as needed basis to track productivity of Dallas Fiber Solution Center call center Agents, Staff and Management.SQL Server 2005/2008 operation (admin experience) with the ability to read and understand source codeAssist National Metrics Teams with business intelligence to discover missed opportunities to provide quality telecommunications service to Verizon’s two million-fiber optic service customers (FIOS).Use ad-hoc reporting methods of Oracle and write complex queries in SQL to pull real-time data that management can use to make intelligent business decisions.OBIP (Business Intelligence Portal), to develop complex queries and reports which management used to improve business processes. Collaborate with national OBIP team to correct query errors and reporting issues in the OBIP data warehouses.

Analyze & resolve network provisioning (OLT, ATM Switch, Gateway Router, Class 5 Switch & GigE Pon)Analyze & resolve order flow fallout between network provisioning & order control systems.Perform trouble isolation for all network & undetermined troubles.Dispatch trouble reports and service orders to appropriate outside installation and repair forces and receive resolution and close out information from those groups.Act as a liaison between multiple departments and outside installation forces to resolve any problem that will prevent delivery of Verizon’s Fiber to the Premise product.