Svp Customer Success
Current• Managed all key account relationships in collaboration with sales and operational teams, driving over $5M in annual revenue and achieving high customer satisfaction.• Spearheaded business development and market sector acquisition by demonstrating industry expertise, leading to substantial growth for the full-service creative and experiential agency.• Directed and monitored all functional departments through effective leadership and teamwork with the Executive Team, facilitating company expansion and contributing to executive decision-making.• Oversaw profitable long-term brand management and operations by implementing efficient processes and strategic oversight to ensure sustained success for the international creative agency.• Orchestrated all aspects of sales and marketing through weekly reviews and detailed analysis, improving internal customer service processes and overall operational efficiency.• Created and presented marketing materials as well as negotiated client contracts and non-disclosure agreements aimed at establishing specific business relationships and meeting client expectations.• Aligned departmental goals with company strategy through collaborative planning and goal setting, supporting the 5-year expansion plan and ensuring driving departmental cohesion.• Advised diverse teams across multiple functions, enhancing performance in customer service, product development, marketing, promotions, and regional sales.• Expanded the company's value proposition by enhancing creative, design, and digital services, elevating the brand and strengthening key account relationships.• Promoted operational excellence and process improvement through the cultivation of internal processes and collaboration with VPs of Business Development, removing customer obstacles and building key relationships.• Fostered positive relationships with internal and external stakeholders, supporting company objectives and enhancing collaboration.
