• Managed all key account relationships in collaboration with sales and operational teams, driving over $5M in annual revenue and achieving high customer satisfaction.• Spearheaded business development and market sector acquisition by demonstrating industry expertise, leading to substantial growth for the full-service creative and experiential agency.• Directed and monitored all functional departments through effective leadership and teamwork with the Executive Team, facilitating company expansion and contributing to executive decision-making.• Oversaw profitable long-term brand management and operations by implementing efficient processes and strategic oversight to ensure sustained success for the international creative agency.• Orchestrated all aspects of sales and marketing through weekly reviews and detailed analysis, improving internal customer service processes and overall operational efficiency.• Created and presented marketing materials as well as negotiated client contracts and non-disclosure agreements aimed at establishing specific business relationships and meeting client expectations.• Aligned departmental goals with company strategy through collaborative planning and goal setting, supporting the 5-year expansion plan and ensuring driving departmental cohesion.• Advised diverse teams across multiple functions, enhancing performance in customer service, product development, marketing, promotions, and regional sales.• Expanded the company's value proposition by enhancing creative, design, and digital services, elevating the brand and strengthening key account relationships.• Promoted operational excellence and process improvement through the cultivation of internal processes and collaboration with VPs of Business Development, removing customer obstacles and building key relationships.• Fostered positive relationships with internal and external stakeholders, supporting company objectives and enhancing collaboration.

Business Development, Client Relationship Management, Custom Learning Solutions Design, Leadership Development, Coaching and Mentoring, Cross-Cultural Training, Personality Assessment Integration, Instructional Design, Remote Learning Delivery• Owned and directed a leadership development consultancy, driving company growth through comprehensive business development activities, resulting in a valuable client base of global corporations.• Designed and delivered custom learning solutions for executives and managers by employing tailored instructional methods, which enhanced leadership capabilities in large global corporations.• Developed and managed multi-day Leadership Conferences, supporting multi-year internal Leadership Development Programs.• Steered face-to-face sessions and coached supervisors in order to boost leadership, teamwork, interpersonal, and cross-cultural skills.• Initiated and executed virtual classroom sessions by showcasing digital tools and interactive methods, providing remote learning for global clients.• Conducted Mission/Vision/Values meetings for client organizations, aligning organizational goals and enhancing company culture.• Integrated tools such as DiSC Profile, Learning Styles Inventory, and StrengthsFinder into program designs, resulting in personalized and impactful leadership development programs.

Director of Team Development Center serving many client groups including: Penn State faculty & staff, Penn State athletic teams, Penn State students, corporate clients and non-profit clients. Teach Penn State undergraduate classes in facilitation skills and outdoor leadership.

Design and delivery of face to face and virtual training sessions for key global clients including: Arcelor Mittal Steel, Hewlett-Packard, Novartis Pharmaceuticals, Stryker, Barclays Capital, BDO, Huron Consulting, Moody's & UBS. Delivery of virtual sessions using Adobe Connect and HP Virtual Classroom technologies.

Lead facilitator for key corporate clients including: BAE Systems, Saint-Gobain & Campbells Soups. Coordinator of 1st year curriculum for annual leadership conference for BAE Systems leading a team of 6 facilitators. Design and delivery of virtual training sessions for Certainteed using Adobe Connect technology.

Design and delivery of face to face training programs for key clients including: AthenaHealth, TIAA-Cref, Dunkin Brands, FSG & The Broad Residency.

Delivery of customer service trainings for Westinghouse Nuclear.

Director of Outdoor Education program serving over 6,000 participants a year. Management of high ropes courses and indoor climbing facility serving over 10,000 participants a year. Provided leadership to over 30 seasonal staff.