Rodger Mull Email & Phone Number

Cincinnati, OH

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Participates in the creation and implementation of policies, standards, and guidelines for the IT department and the business.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Cincinnati, OH

- Installs and supports workstations, Office and specific software, servers, printers, smartphones. - Installs and maintains network hardware and software in compliance with LNS Group recommendations. - Analyzes, isolates and troubleshoots issues. Escalates complex issues to higher level.- Manages backups and ensures their integrity. - Identifies user.

Cincinnati, Ohio Area

· Perform general technical support, and troubleshoots and desktop systems software and hardware.· Perform basic computer hardware and software installation and configuration.· Troubleshoots general problems under direction of a higher level of support.· Investigate system problems and provides solutions using specific product knowledge, system utilities.

o IT integration of merchant’s custom software with Skipjack’s software.o Assist merchants with issues regarding their batches/ transactions through their virtual terminals o Training merchants on how to use their Skipjack software correctly, and efficiently.o Managing user roles and access rights for merchant’s through our Access Control program.

o IT support for users through remote services and networked software hardware.o Troubleshoot user’s terminals, laptops with problems regarding standard hardware, software, and applications, inbound/outbound calls.

o Manage over 200 active customer accounts while developing customer relationships.o Performed data entry and handled inbound/outbound calls.o Successfully assisted in reconstruction of company website.

Computer Systems Networking And Telecommunications

Computer Networking Systems

Computer And Information Sciences And Support Services

Computer Engineering